-
Customer Service Representative
6 days ago
Gfl Industries Traverse City, United StatesThe Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales re ...
-
DIGITAL SERVICE REPRESENTATIVE
1 week ago
4Front Credit Union Traverse City, MI, United States Full time: Position Title: Digital Service Representative · DEPARTMENT: Operations · Classification: Non-Exempt · Approved By: CEO · Wage Grade : 6 · REPORTING RELATIONSHIPS · Position Reports To: Assistant Contact Center Manager II/III · Shift: The shift is 8:30 am - 5:00 pm ...
-
DIGITAL SERVICE REPRESENTATIVE
2 weeks ago
4Front Credit Union Traverse City, United States:Position Title: Digital Service Representative · DEPARTMENT: Operations · Classification: Non-Exempt · Approved By: CEO · Wage Grade: 6 · REPORTING RELATIONSHIPS · Position Reports To: Assistant Contact Center Manager II/III · Shift: The shift is 8:30 am - 5:00 pm, Monday thro ...
-
DIGITAL SERVICE REPRESENTATIVE
2 weeks ago
4Front Credit Union Traverse City, United StatesJob Description · Job DescriptionDescription:(CLOSING SHIFT: 10:45 am-7:15 pm non-Sat, 10 am-7:15 pm Sat week, Sat 8:45 am-2:15 pm) · ESSENTIAL FUNCTIONS AND BASIC DUTIES · Assumes responsibility for the effective and professional completion of Digital Service Representative func ...
-
Customer Service Representative
3 weeks ago
Tim Collins - State Farm Agent Traverse City, United StatesJob Description · Job DescriptionBenefits:Competitive salary · Opportunity for advancement · Paid time off · Training & development · Position Overview · State Farm Insurance Agent located in Traverse City, MI is seeking an outgoing, career-oriented professional to join their tea ...
-
ETNA Supply Barlow Branch, United StatesAre you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? We have an amazing opportunity for you We are currently hiring for a Customer Service Representative for our Underground line of business As a Customer Serv ...
-
Etna Shared Services Traverse City, United StatesAre you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? We have an amazing opportunity for you We are currently hiring for a Customer Service Representative for our Underground line of business As a Customer Serv ...
-
Etna Supply Traverse City, United StatesAre you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? We have an amazing opportunity for you We are currently hiring for a Customer Service Representative for our Underground line of business As a Customer Serv ...
-
Penske Traverse City, MI, United States1645 W South Airport Rd, Traverse City, MI, 49686 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean an ...
-
Member Services Representative Full Time
3 weeks ago
Planet Fitness Traverse City, United States Full timeJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities · Greet members, ...
-
Fusion Dynamics Crystal Downs Country Club, United States**About Crystal Downs Country Club: ** · We are a specialized service provider in the trade fair business and have been located in Essen for over 20 years. · With more than 130 employees, we handle customer inquiries via telephone, email, and chat. · What do we offer you? · 30 ...
-
customer service representative
3 weeks ago
Family Dollar Manton, United StatesFamily Dollar - 905 SOUTH MICHIGAN AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Comp ...
-
customer service representative
1 week ago
Family Dollar Fife Lake, United StatesFamily Dollar - 621 BOYD STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Sapphire Enterprises Bendon, United StatesThe company LÖWEN ENTERTAINMENT GmbH is currently offering this job in Weiterstadt (near Darmstadt). If you are currently looking for a job in customer service, you should check out the details on the company's website. There you will find detailed information about the position ...
-
Field Services Representative I Inside Sales
1 week ago
Builders FirstSource Grawn, United StatesPURPOSE · Addresses construction service and millwork product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner. · ESSENTIAL DUTIES AND RESPONSIBILITIES · ...
-
Insurance Sales Representative- Entry Level
1 week ago
The Baker Insurance Agency LLC Traverse City, United States Full timeThe Baker Insurance Agency is looking for an MVP As our new Insurance Sales Representative, youll be joining a fast paced, star-studded team Bring your coachable, positive attitude to the forefront, and well help you reach your goals Using your outstanding listening skills to get ...
-
Fire Service Technician IV
1 week ago
Johnson Controls Traverse City, United StatesWhat you will do Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. · Responsible to contact customer representative and ascertain equipment/systems problems. · Diagnose problems and perform service and repairs on ...
-
Receptionist (Great Lakes Platform)
4 days ago
ACRISURE Traverse City, United States Full timeAbout Us: · Acrisure is the fastest growing insurance brokerage firm in the U.S. with nearly 300 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for ...
-
General Application Submission
1 day ago
BMW of Traverse City Traverse City, United StatesIf you are interested in working at BMW of Traverse City but do not see the job you are looking for, apply here We are always seeking qualified candidates. · Fox Motors has 48 brands represented by over 2,100 employees in 44 locations, dedicated to bringing you only the best. · T ...
-
Medtronic Traverse City, United StatesCareers that Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions – we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our exp ...
customer service representative - Traverse City, United States - Traverse City MI
4 weeks ago
Description
Customer Service Representative Location: 400 Boardman Avenue Category: Customer Service Position Summary Under the direct supervision of the City Treasurer/Finance Director, provides general departmental support, with emphasis on positive public/customer relations, serves as primary contact for citizen inquiries by email, telephone, and in person. Performs work of moderate difficulty related to sharing information/answering questions, recording and processing billing, cash handling, financial and routine accounting, support services, and record maintenance. Position Description Customer Service Representative Job Responsibilities
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment.
1. Performs job duties adequately, accurately, and properly; follow personnel and department policies and operating procedures; show respect, tact, and courtesy in dealings with coworkers and the general public; maintain positive and effective working relationships with staff; act in a safe manner and follow the Citys safety procedures at all times.
2. Performs a variety of clerical accounting duties, including collecting fees for utility billing, taxes, special assessments, and all other revenue due to the City, processing appropriate receipts and posting transactions.
3. Assists customers/citizens via telephone, email, and in-person in answering inquiries, assisting with utility activation/terminations, explaining details regarding billings for taxes, utilities, and other city invoices, and resolving customer issues.
4. Performs accurate work associated with daily/monthly reconciling of receipts and preparation of supportive documentation on a daily/monthly basis in reconciling receipts from subsidiary programs to the general ledger. Prepares daily bank deposits and coordinates the electronic submission of customer checks.
5. Coordinates daily utility work orders with other departments to ensure accurate/timely completion of work performed.
6. Audits daily/weekly/monthly billing data, maintains utility billing system files, and serves as utility billing clerk back-up. Assists utility collections clerk with clerical duties such as printing, sending computer-generated notices, creating mail merge files for letters as required by ordinance, and assisting with mailings as the need arises.
7. Coordinates daily/monthly activity with lockbox accounts and monitors and processes exceptions on a daily basis. Answers routine customer/citizen inquiries.
8. Gathers, assembles, tabulates, proofs, extends, balances, summarizes, and posts fiscal and related data; makes involved mathematical computations (including calculating interest and manually calculating customer billings).
9. On a daily basis, picks up and processes all city mail; processes payroll checks for distribution, maintains control of petty cash distribution and reconciling.
10. Provides accounting and administrative back-up.
11. Uses a variety of office machines including, but not limited to a computer, copy machine, check imaging machine, scanner, and calculator.
12. Utilizes various computer applications and software packages; enters and maintains data; generates reports from a database or network system; creates documents using word processing or spreadsheet software.
13. Assists with department records retention processes as assigned. Maintains organized work records and area.
14. Performs related departmental/clerical/administrative support work as required.
Minimum Qualifications
Knowledge of:
Knowledge of and ability to interpret basic accounting and banking practices.
Working knowledge of and ability to accurately perform basic office procedures.
Knowledge of and ability to use a computer to prepare reports, maintain records, search for and compile data.
Knowledge of and ability to use the following software: Microsoft Office: Word, Excel. Google Suite: Email, Calendar, Hangouts, Meet; BS&A Modules
Skills and Abilities to:
Ability to coordinate and accurately manage multiple tasks.
Working skill in performing mathematical computations rapidly and accurately.
Working skill in learning and following accounting and billing clerical procedures.
Ability to detect errors, determine cause and make corrections.
Ability to problem solve and to think critically.
Proficient in Microsoft Office, 10-key calculator/similar methods, and computer skills including using multiple computer monitors.
Proficiency in grammar, spelling, punctuation, and mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
Ability to consistently demonstrate sound ethics, good judgment and confidentiality of information.
Ability to establish and maintain positive and effective working relationships with staff and represent the Department/City in a positive, courteous, professional and friendly manner with all internal and external customers at all times.
Education, Training and Experience:
High School Diploma or equivalent, with additional applicable related course work as necessary to maintain ability and skills
A minimum of three years of related experience.
Licensing and Other Requirements:
none
Residency Requirement Residency requirement: 20-mile radius from nearest City limit within one year of hire date.
Collective Bargaining Unit This is a union position, please review the current Collective Bargaining Agreement on the City's Website:
Submission Requirements Please complete the application and include your references. Also required, please attach a cover leter and updated resume.
