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    Operations Technician I - Durham, United States - Tierpoint

    Tierpoint
    Tierpoint Durham, United States

    3 weeks ago

    Default job background
    Description
    Overview

    The Operations Technician I require basic technical skills and capabilities.

    The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach.

    This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must.

    General assignments will include, but are not limited to:

    entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

    Responsibilities


    • Provides quality internal and external customer service surrounding the Company values.
    • Assemble/build hardware to meet client/service order specifications.
    • Test in-stock hardware to determine functional status.
    • Run diagnostic suites on Dell, Sun and HP servers.
    • Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.
    • Assist in the installation, racking, and cabling of equipment.
    • Run, terminate, and test cables.
    • Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
    • Equipment monitoring.
    • General understanding of TCP/IP principles.
    • User level experience with at least one server Operating System.
    • Provide remote hands and eyes support for customer issues/concerns.
    • Hardware setup and troubleshooting skills.
    • Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.
    • Ability to react to alarms and escalate all issues.
    • Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
    • Be available to work shifts as needed and asked.
    • Others as assigned.
    Qualifications


    • High School degree and/or Associates degree, or equivalent experience
    • Ability to make decisions with strong processing skills.
    • Strong written and verbal communication skills; must communicate effectively and in a professional manner.
    • Able to handle multiple tasks, manage priorities, and remain professional at all times.
    • Adequate professional experience and knowledge to perform Job Responsibilities.
    • Excellent verbal, written, and interpersonal skills.
    • Ability to prioritize and organize effectively.
    • Ability to work on multiple projects simultaneously.
    • Ability to work both independently and with others.

    Preferred Experience:

    • Two years working experience in a customer service/help desk environment and IT-related certifications
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