Guest Services Representative - Lake Bluff - Lake Bluff Park District

    Lake Bluff Park District
    Lake Bluff Park District Lake Bluff

    1 week ago

    Part time
    Description
    Position Type:
    Administration
    Date Posted:
    2/5/2026
    Location:
    Lake Bluff Recreation Center
    POSITION HOURS AND PAY
    This is a part-time, year-round position averaging 10-25 hours per week.
    Pay is $16.00/hour for Day and Evening Shifts. The Opener Shift Position at 5am will receive $.50 more per hour for the opener shift.
    POSITION SUMMARY
    This position is responsible for providing outstanding customer service at our front desk greeting and assisting guests; a positive attitude and willingness to take on new assignments while demonstrating organizational and friendly, welcoming communication skills; the ability to move quickly between tasks if needed, and to work with minimal supervision and the ability to demonstrate initiative in assignments. This position is one of the first impressions our guests have of our organization and plays an important part in our success
    ESSENTIAL DUTIES
    • Greet guests as they come in and leave the facility, respond to inquiries and direct in-person and telephone callers to the proper parties
    • Process program, fitness memberships, group exercise, and personal training registrations that includes acceptance of payment for program costs
    • Answer phones, e-mails and all guest questions in a courteous, respectful manner
    • Maintain an approachable appearance and be friendly with members and guests
    • Follow all procedures related to the Guest Services
    • Schedule and coordinate facility bookings and contracts
    • Process membership applications, renewals and cancelations
    • Maintain and organize vending machine supplies
    • Distribute Park District mail daily
    • Use and maintain office equipment such as a fax machine, laminator, copier, and computer
    • Print membership cards
    • Coordinate copying/folding/distribution of program mailings
    • Other duties as assigned
    SKILLS/QUALIFICATIONS
    High school graduate, some office or administrative experience preferred, friendly and outgoing personality; the first person to greet guests. Must be able to handle concerns, complaints and/or compliments in a professional and respectful manner and any combination of training and experience that provides the following knowledge, abilities and skills:
    • Should be able to use MS Office programs (Word, Excel, publisher, PowerPoint) or able to learn to use the computer software required in this position.
    • Outstanding communication skills with the ability to work well with team members and guests
    • Bilingual, English/Spanish a plus, not a must
    • Capable of communicating and working effectively with the public and all levels of Park District staff
    • Able to maintain self-control and composure in difficult situations
    • Ability to accept constructive criticism and or/supervision
    • Ability to be flexible and adapt to new situations
    • Should possess enthusiasm and drive with a desire to accomplish goals and objectives
    • Should be able to work in a team atmosphere as well as independently
    SUPERVISION
    Under the direction of the Guest Services Manager, the individual must be self-motivated and capable of initiating and developing tasks on a regular basis. The individual will perform projects as assigned by the Manager. Guidance is provided through departmental policies, Park District operating practices and procedures, and other resources as applicable to the specific project assigned. Work is evaluated at least annually, with respect to problem-solving ability, customer service, research and analytical skills, written and verbal communication skills, and performance in accordance with this classification standard.
    PHYSICAL DEMANDS
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Guest services representative