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- Works closely with product owners, scrum teams, customer service, and others to deliver an exceptional member experience
- Production support: Assess and research inquiries from multiple business partners for resolution, coordinating with IT and/or vendors, and managing all relevant communication and updates with impacted stakeholders.
- Identifies potential problems, trends and system enhancements
- Performs system testing, creating test scenarios, and production checkout
- Assists in developing processes and performing system administration tasks as needed
- Assists in determining requirements, impacts, developing documentation, procedures, and guides
- Serve as an internal expert regarding use of the applications
- Monitors and tracks systems performance and maintains problem logs. Evaluates and monitors coded data elements. Assists users in understanding business system functions.
Business Systems Analyst - Philadelphia, United States - Independence Blue Cross
Description
Business Systems AnalystDESCRIPTION/
RESPONSIBILITIES:
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals.
If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.The Business Systems Analyst (BSA) will join the Member Experience team to support our member portals and mobile apps as a subject matter expert.
Responsibilities include:
Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday).
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.