IT Support Specialist - Brooklyn - beBeeCustomer

Job title: IT Help Desk Technician

Service Desk Technicians utilize several skills to provide all-star leadership to Applied Tech's internal teams and customer support to our clients. You understand high-quality customer service, respond with appropriate professionalism and urgency. · ...

Description

Job Title: IT Help Desk Technician

 

As a skilled Service Desk Technician, you will utilize numerous skills to provide exceptional leadership and customer support. You understand the importance of high-quality customer service, respond with professionalism and urgency, and adapt your interpersonal style to cater to diverse user types.

You will be responsible for supporting integrated enterprise applications, troubleshooting hardware and software issues, and ensuring users are up and running efficiently. Occasionally, you may need to visit client locations for business purposes.

Candidates should possess the ability to think on their feet, be willing to assist others, and handle internal coaching and client frustrations with ease.

Required Skills and Qualifications:

• High-quality customer service skills


• Ability to troubleshoot hardware and software issues


• Knowledge of integrated enterprise applications


• Excellent interpersonal skills


• Ability to work under pressure

 

Benefits:

• Opportunity to work in a dynamic environment


• Chance to develop technical and soft skills


• Collaborative team culture


• Ongoing training and development opportunities

 

Others:

We offer a competitive compensation package and excellent benefits. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.