Field Service Technician - Havelock, NC, US
2 days ago
Job description
Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. We move water.
Location: Havelock, NC
Job Summary
The primary responsibility of the Field Technician is to repair, maintain, and provide technical support to field operations and sales staff, including providing the technical knowledge required to keep company equipment in operating condition, troubleshoot and perform field repairs as required. In addition, the Field Technician will serve as a working team member and individual contributor to the overall team's success.
What we offer our Mechanics:
- Weekly pay
- Work boots on us (up to $150) and apparel credit (up to $100)
- Full benefits including medical, dental, vision, 401k with company match
- Tuition reimbursement (up to $5,250)
- Advancement opportunities and continuous skill building
- Annual merit increases
Typical Duties and Responsibilities:
- Schedule, service, repair and maintain the company's equipment during normal business hours as well as during Overnight and Weekend Pump Watch assignments.
- Perform repairs and maintenance on company equipment at job sites and/or in the shop as required
- Perform quality checks on repaired equipment
- Maintain complete and accurate service records on all equipment serviced and projects
- Tune up wellpoint systems as required
- Complete required documentation of all repairs and service as per company procedure
- Perform project setups and lead laborers to completion of pump system setups.
- Maintain workspaces and promote shop safety by cleaning work areas and removing hazardous materials
- Adhere to applicable company and regulatory agency environmental, health and safety standards
- Ensure that The Mersino Way is a guiding document in all daily activities
Qualifications:
- High school diploma or equivalent required; experience in the service and repair of large equipment preferred
- Degree or certificate in diesel or heavy-duty repairs or related field desired
- Planning and organizational skills in handling multiple projects
- Proficient in utilizing current technology to diagnose and repair mechanical equipment
Specific Expectations:
- Planning and organizational skills in handling multiple projects
- Ability to work long hours in extreme weather conditions
- Excellent internal and external customer service skills
- Computer literacy to complete JSA, Site Surveys, Daily Reports & Repair Orders, etc.
- Ability to work with laborers and guide them on the proper installation and setup of complete pump systems as designed by the Sales Team/Engineering Team that will meet the customers' expectations and perform as described in our proposals and/or submittals.
- Participate in a rotational "on call" system to meet customer demands after hours and on weekends as required.
- Required intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
Career Path:
This position is primarily responsible for the mechanical readiness and the operational performance of pump systems at customers' work sites. This experience will prepare the employee for additional career paths that include, but are not limited to:
- Foreman or Superintendent: Primary lead responsible for instructing crews and managing complete pump system setups. This is primarily for larger local projects that have multiple pumps and large piping.
- Regional Superintendent: Travel across the region to implement the larger and high-profile projects as needed and requested by the RVP.
- Lead Mechanic: Work primarily on pumps/generators in the field and/or the shop.
- Shop foreman: Hands on working and delegating work of Shop Mechanics and Field Mechanics.
- Service Writer: Computer focused data entry for Repair Orders and Inventory Control
- Service Manager: Manage all operations of the Service division for the branch.
- Project Manager: Manage the setup, operation and financial performance of projects from implementation to completion.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Mersino is an Equal Opportunity Employer/Veterans/Disabled
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