No more applications are being accepted for this job
- Live Our Vision, Values and Beliefs
- Assess, coach, train, mentor and develop Scheduling Associates to perform at an optimal level
- Strategically plan, direct and oversee daily workflow and deliverables across all functions
- Elevate site-wide results through continuous assessment of key performance indicators
- Align the RH Home Delivery Scheduling experience to the luxury and world-class service experienced by clients in our Galleries
- Drive associate performance improvement to ensure call quality and procedural expectations are met; preparing and delivering corrective actions to ensure compliance to standards as needed
- Address and resolve escalated customer service issues in a timely and thorough manner OUR REQUIREMENTS
- + years leadership experience in retail, logistics or customer service
- Experience in a high-growth specialized retail environment or logistics services
- Adept at hiring, training, coaching and executing all facets of employee performance
- Passion for providing world-class service within the organization and to our customers
- Proven ability to address and solve problems in a creative, innovative, timely, and decisive fashion
- Strong time management, written, oral and multitasking skills
- Expert knowledge in Microsoft Office and Google Suite PHYSICAL REQUIREMENTS
- Spends time in an office environment
- Work in a stationary position for extended periods of time
Scheduling Leader, Home Delivery - Tampa, United States - RH
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)