Leisure Sales Manager - Beverly, United States - Viceroy Hotel Group
Description
** Leisure Sales Manager**
**Job Category****:** Sales **Requisition Number****:** LEISU01881 Showing 1 location **Job Details**
**Description**
Viceroy L'Ermitage Beverly Hills stands among the finest of California luxury hotels, a stately property embodying the spirit of a sophisticated private club and a gracious urban residence. Viceroy LErmitage Beverly Hills is the only all suite 5 star hotel in the heart of Beverly Hills, offering the personalized touch and familiar ambiance of an exclusive residence.
**Scope of this Position:**
Reporting to the Director of Sales and Marketing, the Leisure Sales Manager will focus on educating travel professionals on Viceroy LErmitage Beverly Hills, moving market share from our competitors, and uncovering new business with travel to Los Angeles and Beverly Hills. Through effective relationship building and account management they will deliver the highest levels of guest service and will ensure ongoing client satisfaction. They will be a creative, energetic, and knowledgeable professional, and will be fundamental to the ongoing success of the hotel.
**General Responsibilities Include:**
Works collaboratively with the sales team to ensure sales efforts are coordinated and not duplicated.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include but are not limited to sales calls, entertainment, FAM trips, tradeshows etc.
Develops relationships within the community to strengthen and expand customer base for sales opportunities.
Entertain clients and hotel guests on property as directed by the Director of Sales and Marketing.
Manages and develops relationships with key internal and external stakeholders.
Participates in sales calls, phone solicitation/prospecting, market analyses to acquire new business and/or close on business.
Executes and supports operational aspects of business booked (i.e. generating proposal, writing contract and customer correspondence)
Identifies new business opportunities to achieve personal and sales organization goals.
Understands the overall market-competitors strengths and weaknesses, economic trends, competitor positioning to shift market share and optimize profitability of business.
Establish themselves as a subject matter expert; serves the customer by understanding their business, business issues, and concerns to offer better business solutions.
Supports the companys service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Provides excellent customer service consistent with the daily service of the company.
Sets a positive example for guests.
Interacts with guest to obtain feedback on product quality and service levels.
Works collaboratively with the Sales and Marketing team to promote initiatives.
Submit weekly activities reports.
Log activities, contacts, and communication in Delphi FDC.
**Skills/Knowledge Required:**
A complete understanding forecasting, selling, Beverly Hills Comp set.
Highly motivated individual who can work independently.
Ability to handle confidential information discretely and in the proper manner.
Self-starter, and possess excellent presentation skills.
Proven track record of successful sales history
**Qualification Standards:**
**Education:** 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management or related major preferred.
**Experience:** Minimum 5 years sales experience in luxury hotel environment.
**Grooming:** All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).
**Travel Requirements:** This Sales Manager position has a requirement for business travel.
**EOE**
LErmitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.
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