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    Bilingual Asset Recovery Specialist - Greenville, United States - RTO National

    RTO National
    RTO National Greenville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Mission:

    The Asset Recovery Specialist's primary goal is to effectively manage their territory, dealer, or product/account assignments (territory) and build productive professional relationships with dealers, haulers, and contractors to maintain an efficient retrieval of RTO National / RTO Finance assets or keep the customer in the lease agreement, whichever is more appropriate. The Asset Recovery Specialist plays a vital role in our ability to operate. Without an effective retrieval program, we are unable to operate as a leasing business.

    Outcomes

    • Work with dealers and contractors to retrieve our leased inventory in a timely and/or contractual manner.
    • Review new and existing retrievals with the goal of either keeping the customer in the lease agreement or working with the dealer/contractor to retrieve the unit.
    • Maintain fees to departmental standards (retrieval and attempt fees).
    • Maintain other departmental standards such as quality assurance and process/policy adherence.

    Competencies

    • A driven, fast paced mindset. We are looking for A-players
    • Strong Verbal and Written Communication Skills
    • Ability to prioritize and organize daily tasks and follow-up on accounts in pre-determined manner.
    • Be persistent and firm with drivers and customers, as needed.
    • Ability to make decisions but also know when to ask for guidance.
    • Ability to remain calm under pressure.

    Tasks:

    • Activate new retrieval orders.
    • Make outbound calls or send texts and emails to dealers/contractors for updates on retrieval assignments.
    • Review and submit knock fee and pickup fees for approval.
    • Terminate retrieved units.
    • Review and receive approval for repair fees from dealers.
    • Source new contract drivers for assigned territory
    • Adhere to Company procedures/policies.
    • Other duties as assigned or necessary.

    Qualifications

    Work Experience: Experience in a similar role within an asset finance environment with knowledge in collections, repossession, litigation, and remarketing processes.

    Bilingual (English & Spanish) Required

    Education: High school Diploma or GED required.

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