IT & Software Support Specialist - Berkeley, United States - Valor Compounding Pharmacy, Inc.

Description

**IT & Software Support Specialist**

at Valor Compounding Pharmacy Berkeley, California, United States To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: **Trust, Quality, Curiosity, Accountability, Communication and Critical Thinking**. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 minute weekly check-ins reviewed by their manager and quarterly 360-performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our website.

**Role Summary:**

Under the direct supervision of the Director of Business Intelligence and Analytics, this position maintains and improves the technical systems of a company to ensure all employees have the technology they need to complete their work and the organizations important files and information remain safe and intact.

**Duties and Responsibilities:**

Collaborates with users and managers to understand and assess computing and system needs and requirements.

Evaluates current technology use and needs of the company and recommends software and hardware improvements.

Oversees backup, security, and user help systems.

Remains current on advances in technology.

Provides technical support to users.

Prepares and delivers operational or project progress reports.

Review diagnostics and assess the functionality and efficiency of systems

Monitor security certificates and company compliance of requirements

Offer technical support to company staff and troubleshoot computer problems

Install and update company software and hardware as needed

Anticipate and report the cost of replacing or updating computer items

Maintains and manage IT inventory, asset tagging, IT floorplan, procurement of hardware, equipment and needed warranties.

Provide software support, training and troubleshooting assistance as needed. Provision new machines, coordinate with software vendors for technical issues. Maintain list of the current software licenses, assess the future needs for new licenses and submit request for new licenses as needed.

Assist with hardware setup and work with the MSP provider for workstation, printer, and other system setup as well as trouble shooting of any technical or system issues including WiFi, internet, phone, and other related technical issues.

Assist the Director of BI & Analytics with IT, systems and software related projects including but not limited to drafting manuals, training materials, software implementation plan, data related projects for platform support and any other projects as assigned.

Maintains BCP and Risk Assessment plan and upgrade systems as new procedures, hardware or software are implemented.

Assist with the integration of applications and software used by the company included but not limited to Zoom Phone, Salesforce, Tableau, Outlook, Jotform, TrueCommerce, PK Developers License and Zendesk.

Create integration documentation, processes, and steps for the design, features, functionalities and limitation for the applications and software used by the company.

**Skills and Abilities:**

Thorough understanding of CIS principles, programs, policies, activities, and procedures.

Working knowledge of relevant operating systems, software and programming

Excellent problem-solving and critical thinking skills

Keen attention to detail

Excellent organizational skills, with the ability to prioritize work.

Ability to explain technical problems and offer solutions to those without technological training.

Excellent time management skills with a proven ability to meet deadlines.

Ability to stay calm and positive in stressful situations

Able to work under pressure to prioritize and manage workload, manage simultaneous tasks and meet deadlines within a fast paced and changing environment

Ability to multi-task and work in fast-past environment

Able to communicate effectively, both verbal and written, in the English language

Great customer service and interpersonal skills

**The ideal candidate would meet the following requirements:**

Minimum a bachelors degree in a technical discipline, such as computer science, information technology or computer engineering.

Specialized training through certifications, including CompTIA Security+, Certified Information Systems Auditor (CISA) and Cisco Certified Network Associate (CCNA Security). On-the-job training are preferred but not required.

Must have 1-3 years of professional experience in the relevant field. Experience working in the healthcare industry is a plus.

Pass drug screen test, background check, pre-employment verification process

Read, understand and be compliant with HIPAA

Working Conditions: Standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs.

**Why Work At Valor:**

You are looking for opportunities for growth and promotions

You love learning new skills and are open to feedback to improve your work product

You believe in and can demonstrate our core values

You value having a 15-minute weekly check-in reviewed by your manager and quarterly 360-performance reviews to ensure clarity of job expectations and growth

You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA

Full-time employees are eligible for company benefits including medical, dental, vision, wellness benefits and much more. 401k retirement plan plus company safe harbor match program

**COVID-19 considerations:**

Our pharmacy is closed-door at this time during COVID-19 and all visitors must be buzzed-in, sign a visitor log, answer COVID-19 health questions, and have their temperature taken. Masks, plexiglass guards, and garbing are all standard.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our .

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our .

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Valor Compounding Pharmacys Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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