Customs Broker Supervisor - New York, NY

Job summary

The Customs Brokerage Supervisor oversees the import and customshouse broker processes and ensures compliance with US laws and regulations, as well as JAS Forwarding operations procedures.

Responsibilities

• The Customs Broker Supervisor is responsible for compliance, training, recordkeeping, and supervision of all custom entry specialist personnel.
• Responsible for all transactions and interactions with United States Customs and Border Protection (US CBP), Importer Security Filing (ISF), Container Freight Station (CFS) and all other government agencies on the local level (local port requirements as well as state requirements) and on the National Level, which includes Remote Location Filing (RLF)and out-port entries.
• Educate and train the staff. Supports individuals in identifying and addressing performance gaps to enhance skills and capabilities.
• Educate and assist customers on compliance requirements for US Customs and Border Protection and other government agencies, providing resources and training as needed.
• Provide guidance to customers with general import concerns, including Classification, Valuation, Preferential Trade Programs, and Post Entry work.
• Ensure the subordinates are organized, productive, and compliant with all government and Company requirements.
• Supervise and monitor closely Importer Security Filings (ISF) filings to ensure 100% compliance.
• Ensure all duty payments, duty statements, Automated Clearinghouse (ACH )statements and Periodic Monthly Statements (PMS ) are paid timely with all Company outlays following the corporate guidelines for duty advancements.
• Be the subject matter expert (SME) for the Entry Processing sector, ensuring team successfully complies with JAS customer care standards
• Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.

Qualifications

• Knowledge of customs laws, practices and procedures.
• Knowledge of Food Drug Administration (FDA), Fish and Wildlife (US F&W) and other government agencies.
• Excellent organizational, written and verbal skills.
• Strong computer skills including Microsoft Office Suite, Cargo Wise platform brokerage.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Must be able to perform the essential duties of this position without posing a direct threat to the health or safety of self or others.
• Able to interact positively and effectively with co-workers, subordinates, supervisors, and government officials.

Education and Experience

• Five years' experience in the logistics or forwarding industry
• A minimum of 3 years' experience working in customs brokerage/customs regulations focused role.
• Customs Certified Specialist (CCS) is preferred
• Bilingual is a plus.
• Bachelor's degree preferred but not required.

Job description