Customer Service Representative - Detroit
2 weeks ago

Job Summary
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration.
Responsibilities
- You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears concerns and questions. ,
- You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins You should feel comfortable working across multiple programs typing as quickly as patients can talk You will work around clinicians interrupting the registration process for emergent clinical care ,
- You're not human computers intaking information Patients need you to be there for them listen carefully ease their anxiety You'll ask follow-up questions build rapport in real time Help people who may be very ill or worried while collecting patient insurance information which may seem straightforward there is alot of variation in health plans coverage that will require knowledge through training While data you collect may be predictable people youre getting it from aren't You must wokr quickly expect unexpected This is not casual desk job A team youre can rely on We care about your progress toward career goals This is just first step of your healthcare career at R1 RCM Inc
Job description
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