Manager Duty Customer Experience - New York
1 week ago

Job summary
This position will serve as the voice of the customer in the System Operations Center (SOC) in our Long Island City Support Center (LSC)The Manager CEX Duty ensures quality efficiency and consistency in
the execution and implementation of operational policies and standards.
This role reports directly to the Director Business Continuity and Emergency Response.
- Partner with operational teams to identify operational challenges
- Ccoordinate with Operational workgroups to support daily operation
Job description
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