Manager Duty Customer Experience - New York

Only for registered members New York, United States

1 week ago

Default job background
$80,000 - $95,000 (USD)

Job summary

This position will serve as the voice of the customer in the System Operations Center (SOC) in our Long Island City Support Center (LSC)
The Manager CEX Duty ensures quality efficiency and consistency in
the execution and implementation of operational policies and standards.

This role reports directly to the Director Business Continuity and Emergency Response.

  • Partner with operational teams to identify operational challenges
  • Ccoordinate with Operational workgroups to support daily operation

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Work in company

    Customer Experience

    Only for registered members

    At frog a leading global creative consultancy part of Capgemini Invent we are seeking dynamic Senior Consultants within frogs Customer Experience CX Transformation team which focuses on Customer Service transformation or Marketing with a strong analytical skill set. · ...

    New York $120,000 - $150,000 (USD)

    1 month ago

  • Work in company

    Customer Experience

    Only for registered members

    Natural Wireless seeks a proactive and personable Customer Experience & Property Engagement Manager to serve as the face of our company across a portfolio of high-rise residential buildings. · Excellent interpersonal, communication, and customer service skills. · Familiarity with ...

    New York Full time

    4 weeks ago

  • Work in company

    Customer Experience

    Only for registered members

    At DualEntry, we're building the future of finance with AI-native ERP. · ...

    New York, NY

    2 weeks ago

  • Work in company

    Customer Experience

    Only for registered members

    Natural Wireless seeks a proactive Customer Experience & Property Engagement Manager to serve as the face of the company across high-rise residential buildings in New York City. · ...

    New York, NY

    4 weeks ago

  • Work in company

    Customer Experience

    Only for registered members

    We're hiring a Customer Experience professional to join our team at DualEntry. You'll own end-to-end ERP implementations and long-term customer relationships, deliver best-in-class onboarding, go-live execution, and ongoing CX excellence. · You'll own end-to-end ERP implementatio ...

    New York

    2 weeks ago

  • Work in company

    Customer Experience

    Only for registered members

    Natural Wireless seeks a proactive and personable Customer Experience & Property Engagement Manager to serve as the face of our company across high-rise residential buildings in NYC. · Excellent interpersonal skills. · Familiarity with CRM systems. · ...

    New York City

    4 weeks ago

  • Work in company

    Customer Experience

    Only for registered members

    We are seeking dynamic Senior Consultants within frog's Customer Experience (CX) Transformation team, which focuses on Customer Service transformation or Marketing. · Conduct market & competitive analysis to identify trends · Conduct qualitative and quantitative customer research ...

    New York City Metropolitan Area

    1 month ago

  • Work in company

    Customer Experience

    Only for registered members

    We operate with urgency and ownership. We move fast.About DualEntry · Founded in 2024, DualEntry is one of the world's fastest-growing AI startups. · ...

    New York $110,000 - $150,000 (USD) Full time

    1 week ago

  • Work in company

    Customer Experience

    Only for registered members

    AERIN is seeking a detail-oriented and dedicated Customer Experience & Operations Associate who will manage the communication and operational processes related to customer and trade inquiries. · Deliver a superior and personalized level service to all customer inquiries. · Active ...

    New York

    1 month ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    As a Customer Experience Specialist you will be the frontline of support for our customers ensuring seamless interactions and top-tier service. · ...

    New York $25 - $30 (USD)

    3 weeks ago

  • Work in company

    Customer Experience Lead

    Only for registered members

    We're looking for a Customer Experience Lead to lead our CX function while owning the build-out of Trust & Safety operations. · Lead customer experience team while owning day-to-day support operations across email chat phone social · Set performance standards drive improvement ac ...

    New York $70,000 - $80,000 (USD) Full time

    3 weeks ago

  • Work in company

    Director, Customer Experience

    Only for registered members

    The Director of Customer Experience is responsible for shaping and elevating how customers interact with Splice. · We are looking for an experienced leader who can define our CX vision, oversee customer support strategy, CX operations, insights programs, · and build scalable syst ...

    New York $144,000 - $180,000 (USD)

    1 month ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    We are seeking a Customer Experience Specialist to join our team in New York City. As a dynamic individual who thrives in fast-paced environments, you will leverage your expertise to provide exceptional customer experiences across regions. · ...

    New York $65,000 - $75,000 (USD)

    1 month ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    The ideal candidate will bring strong program management capabilities · ...

    New York

    5 days ago

  • Work in company Remote job

    Customer Experience Lead

    Only for registered members

    Fi is looking for a Customer Experience Lead to lead and scale our CX function while owning the build-out of Trust & Safety operations. · 3+ years of experience leading customer experience, support or operations teams. · Demonstrated ability to manage legal and regulatory process ...

    New York, NY

    2 weeks ago

  • Work in company

    Customer Experience Manager

    Only for registered members

    The Customer Experience Manager is responsible for strategically growing organizational development by driving base business expansion across our vending, micro-market, and office coffee service (OCS) portfolio. · This individual will ensure continued service offering penetration ...

    New York

    1 month ago

  • Work in company

    Customer Experience Coordinator

    Only for registered members

    We are looking for a dedicated individual to join our team in this full-time position. As a Customer Experience Coordinator,your work will center on three core pillars: customer care & community ,process building & documentation ,and office coordination & team support.You'll resp ...

    New York $20 - $23 (USD)

    12 hours ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. · ...

    New York $66,950 - $137,000 (USD)

    3 weeks ago

  • Work in company

    Director Customer Experience

    Only for registered members

    The customer experience director is responsible for leading end-to-end strategic customer engagements for high-risk, high-visibility, or high-value customers. They diagnose root causes of adoption gaps, dissatisfaction, · & CDC risk across technology, process, governance,& enable ...

    New York

    1 month ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    +The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. · +Educate customers on The RealReal's mission of sustainable fashion and business ...

    New York, NY

    1 month ago

  • Work in company

    Manager, Customer Experience

    Only for registered members

    IAS is looking for a Customer Experience Associate to join its Finance team. The ideal candidate will own end-to-end solutions to address client issues while maintaining and servicing those relationships at the highest level. · ...

    New York $102,900 - $176,400 (USD) Full time

    2 weeks ago