Front Desk Clerk - Hancock, United States - Daily Management

Description

Front Desk Clerk

SUMMARY:

This position is primarily responsible for assisting every guest in checking in and out and making resort
guest feel welcome. This position requires that all guests are greeted as they enter the lobby and that the
front desk associate is attentive to all guest needs. This position will also answer phones and direct calls to
appropriate departments as needed. In addition, this position will also perform the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following: Other duties may be assigned.

• Assists guests and ensures that any issues or challenges are addressed in a professional and
timely manner.

• Processes guest check in and offers additional services that the guest may need.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

COMPETENCIES:

To perform this job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Works well in group problem solving situations; Uses reason even when
dealing with emotional topics.

• Project Management - Communicates changes and progress.

• Technical Skills - Assesses own strengths and weaknesses; pursues training and development
opportunities; Strives to continuously build knowledge and skills; Shares expertise with others

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to
customer needs: Solicits customer feedback to improve service: Responds to request for
service and assistance: Meets commitments.

• Interpersonal Skills - Focuses on solving conflict not blaming. Maintains confidentiality; Listens

to others without interrupting; Keeps emotions under control; Remains open to other's ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens

and gets clarification; Responds well to questions; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar:

Presents numerical data effectively; Able to read and interpret written information.

• Team Work - Exhibits objectivity and openness to others' views; Gives and welcomes feedback;

Contributes to building a positive team spirit; Puts the success of the team above own interests; Supports everyone's efforts to succeed.

• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform

well; Accepts feedback from others; Gives appropriate recognition to others

• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment free

environment

• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically

upholds organizational values.

• Organizational Support - Follows policies and procedures; Completes administrative tasks

correctly and on time; Supports organization's goals and values; Supports and respects diversity.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment;

Includes appropriate people in decision making process; Makes timely decisions.

• Motivation - Measures self against standard of excellence.

• Planning/Organizing - Uses time efficiently.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats

others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote

quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets
productivity standards; completes work in timely manner; strives to increase productivity; works
quickly.

• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase

productivity.

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe

conditions.

• Adaptability - Adapts to changes in the work environment; Changes approach or method to best

fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are

covered when absent; Arrives at meetings and appointments on time.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for
own actions; keeps commitments; Commits to additional hours of work when necessary to meet
goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;

Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

BUSINESS RELTATED CONTACTS:

Guests, Owners, Associates

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

Percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have advanced knowledge of Internet Software; and Word Processing software

OTHER SKILLS AND ABILITIES:

Bilingual ability is an asset but not a requirement

Ability to self-motivate

OTHER QUALIFICATIONS:

Friendly and outgoing personality

Must like to deal with the public

Must be customer service oriented

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste and smell.

The associate must regularly lift and/or move from 10 to up to 25 pounds.

Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to working near moving mechanical parts and work in precarious places.

Benefits:

• We offer generous employee benefits which include:
• Health, dental and vision insurance
• Paid time off (including a birthday holiday)
• 401k with generous employer match.
• Resort Discounts nationwide
• Employment Assistance Program