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    IT Support Specialist - Anchorage, United States - Fashion Institute of Design & Merchandising

    Fashion Institute of Design & Merchandising
    Fashion Institute of Design & Merchandising Anchorage, United States

    1 month ago

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    Description
    At HDR, we specialize in engineering, architecture, environmental and construction services.

    While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that.

    We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.

    Watch Our Story:

    ' '

    We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.

    Primary Responsibilities
    In the role of IT Support Specialist, we'll count on you to:


    • Apply technology to address business needs and constraints
    • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
    • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
    • Participate in enterprise-wide IT projects and initiatives
    • Diagnose system hardware, software, and operator problems
    • Provide advanced troubleshooting on complicated IT issues
    • Provide support for software applications
    • Provide desk side training upon request for enterprise applications
    • Request hardware and software through the requisition system as directed by their supervisor
    • Provide hardware support, printer and printing support
    • Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
    • Assist the IT Support team with software inventory where required
    • Provide local office coordination and communication of technical support topics/issues of interest
    • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
    • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
    • Perform other duties as needed
    Qualifications


    • Associate's degree in Computer Science/MIS-related area or equivalent work experience
    • Valid Driver's License
    • A minimum of 1 year of experience in technical support of PC, networks and servers preferred
    • Excellent working knowledge of personal computer and peripherals
    • Experience in systems operations and maintenance
    • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
    • Working knowledge of Microsoft Office applications
    • Excellent client service, interpersonal and communication skills
    • Self-starter able to handle multiple tasks and deadlines with minimal supervision
    Preferred Qualifications


    • Preference given to local candidates
    • Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
    • This position may include travel.
    Why HDR

    At HDR, we know work isn't only about who you work for it's also about what you do and how you do it.

    Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each others contributions, and collaborate together to make great things possible.

    When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.
    Primary Location

    Industry

    :

    IT
    Schedule

    Schedule

    :

    Full-time
    Employee Status

    Employee Status

    :

    Regular
    BusinessClass

    :

    Marketing and Admin
    Job Posting

    Job Posting

    :

    Feb 27, 2024
    At HDR, we are committed to the principles of employment equity.
    We are an Affirmative Action and Equal Opportunity Employe r.

    We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
    Ready to learn more? Let's work together to make great thingspossible.
    We design solutions to the world's greatest challenges. We'realways looking for great talent to join our global teams.

    #J-18808-Ljbffr

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