Operations Support Specialist (Thursday - Sunday 7pm - 5:30am) - Hummelstown - Flagger Force

    Flagger Force
    Flagger Force Hummelstown

    1 week ago

    Description
    Overview
    Flagger Force, an industry leader in traffic control, is currently hiring an Operations Support Specialist. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.
    The Operations Support Specialist is primarily responsible for client order processing while acting in accordance with company values, vision and mission. This role plays a critical role in maintaining a high degree of client satisfaction, as well as providing guidance and support to the 2,000 + Flagger Force employees who work side by side with our clients each and every day.
    Schedule: Thursday - Sunday 7:00pm - 5:30am
    Responsibilities
    Primary Responsibilities:
    • Understand and apply all Standard Operating Procedures (SOPs) to daily tasks.
    • Build and maintain positive relationships with Field Leadership for the best possible client experience.
    • Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable
    • Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues.
    • Demonstrate ability to work quickly and accurately during times of Storm Response
    • Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff
    • Monitor, capture, and share information using internal software and systems.
    • Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders.
    • Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work.
    • Understand the basics of different workzones, including how to identify necessary equipment and staffing.
    • Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients.
    • Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.).
    • Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status
    • Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges.
    • Thorough understanding of client impacts including severity, client notifications, and documentation.
    • Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel.
    • Knowledge of company footprint and core/noncore/mobilization areas.
    • In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.
    • Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues.
    What Flagger Force Offers:
    • Medical, vision and dental insurance
    • 401k w/company match
    • Generous paid time off
    • On-site fitness facility
    • Paid holidays
    • Health savings account
    • Company paid benefits (long term disability and basic life/AD&D)
    • Employee assistance program
    • Tuition and education assistance
    • Employee appreciation events
    • Giving back to the communities we serve through paid volunteer time off
    • Professional development opportunities
    Qualifications
    • High School Diploma
    • One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
    • Strong written and verbal communication skills
    • Prioritization
    • Problem Solving
    • Dispatching
    • Critical Thinking
    • Decision Making
    • Active Listening
    • Interpersonal Skills
    • Steel toed boots or the ability to obtain prior to emloyment
    Preferred Education and Experience:

    • Associate's degree

    • One (1)+ Year in a customer service or operations role
    Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation's infrastructure, utilities, and other service industries throughout the eastern United States.
    Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
    Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.
    #LI-ONSITE
    Education
  • Work in company

    Operations Support Specialist

    Only for registered members

    The Operations Support Specialist is primarily responsible for client order processing while acting in accordance with company values, vision and mission. This role plays a critical role in maintaining a high degree of client satisfaction, · Understand and apply all Standard Oper ...

    Hummelstown

    1 month ago

  • Work in company

    Operations Support Specialist

    Only for registered members

    +Flagger Force is currently hiring an Operations Support Specialist to work in our operations services center in Hummelstown, PA. · +Understand and apply all Standard Operating Procedures (SOPs) to daily tasks. · Capture and accurately record incidents reported by field personnel ...

    Hummelstown, PA

    1 month ago

  • Work in company

    Operations Support Specialist

    Only for registered members

    Flagger Force is hiring an Operations Support Specialist. This role plays a critical part in client satisfaction and provides guidance to employees. · ...

    Swatara Township Full time

    1 month ago

  • Work in company

    Service Support Specialist

    Only for registered members

    The Service Support Specialist is an office-based role responsible for supporting all service operations and providing remote technical assistance to HydroWorx customers and field-based technicians. · ...

    Lower Swatara Township $50,000 - $60,000 (USD) Full time

    1 month ago

  • Work in company

    Operations Support Specialist (Thursday - Sunday 7pm - 5:30am)

    Only for registered members

    This position will be based in our operations services center part of our interactive corporate campus. · The Operations Support Specialist is primarily responsible for client order processing while acting in accordance with company values vision and mission. · ...

    Hummelstown

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are seeking a skilled and service-oriented AV & IT Support Specialist to help manage and support approximately 115+ video conference rooms across the state. · This role combines audio-visual expertise with basic IT support, ensuring seamless operation of conferencing systems a ...

    Harrisburg

    3 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    We are seeking a skilled and service-oriented AV & IT Support Specialist to help manage and support approximately 115+ video conference rooms across the state. · We combine audio-visual expertise with basic IT support ensuring seamless operation of conferencing systems end-user t ...

    Harrisburg, PA

    3 weeks ago

  • Work in company

    Operations Support Specialist (Friday 8pm - 6:30am Monday)

    Only for registered members

    This position will be based in our operations services center. · The Operation Support Specialist position is primarily responsible for meeting client demand through effective dispatch and job support while acting in accordance with company values vision and mission. · ...

    Hummelstown, PA

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    +Job summary · Masonic Villages of Pennsylvania - Elizabethtown Campus is immediately hiring for an IT Support Specialist. With over 145 years of providing award-winning care and services across the state of PA, · +Provide technical support to customers. · Troubleshoot hardware, ...

    Elizabethtown

    1 month ago

  • Work in company

    Operations Support Specialist (Friday 8pm - 6:30am Monday)

    Only for registered members

    Flagger Force is currently hiring an Operations Support Specialist to meet client demand through effective dispatch and job support. The role will be based in our operations services center and requires strong written and verbal communication skills. · * Understand and apply all ...

    Hummelstown

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, · or are reported to have application or operating system issues. · Monitor incident queues for issu ...

    Harrisburg, PA

    2 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    This team member will report daily onsite to the 4th floor of The Keystone Building. Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team supporting located in Harrisburg. This team is responsible for supporting workstations,laptops,Macs, ...

    Harrisburg

    2 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    The candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team supporting located in Harrisburg. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software. · ...

    Harrisburg, Pennsylvania, United States

    2 weeks ago

  • Work in company

    ProAV Sales Support Specialist

    Only for registered members

    This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL. D&H is growing Join 100+ year old Employee-Owned technology distributor. · ...

    Harrisburg, PA

    1 month ago

  • Work in company

    Clinical Support Specialist

    Only for registered members

    Provides administrative support to assigned clinical team as directed by the Team Lead and/or Manager. Performs administrative tasks that support clinical processes including building medical management records compliance report monitoring and completion of member/provider commun ...

    Harrisburg Full time

    1 week ago

  • Work in company

    Clinical Support Specialist

    Only for registered members

    Provides administrative support to assigned clinical team as directed by the Team Lead and/or Manager. The Clinical Support Specialist will perform administrative tasks that support clinical processes (e.g. UM, CM, PHM), including building medical management records (e.g. authori ...

    Harrisburg Full time

    1 day ago

  • Work in company

    MM Sales Support Specialist

    Only for registered members

    This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL. · Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, · goal achievement and long-term business g ...

    Harrisburg, PA

    1 month ago

  • Work in company

    Insurance Support Specialist

    Only for registered members

    Join a Team Where Your Organizational Skills Truly Make an Impact · Monitor and manage incoming claims-related emails. · ...

    Harrisburg, PA

    2 weeks ago

  • Work in company

    Executive Support Specialist

    Only for registered members

    The President's Office Executive Support Specialist serves as a strategic partner and operational extension of the President, ensuring that his time, travel, communication, and resources are stewarded with excellence. · ...

    New Cumberland

    2 weeks ago

  • Work in company

    Operations Support Specialist (Friday 8pm - 6:30am Monday)

    Only for registered members

    Flagger Force an industry leader in traffic control is currently hiring an Operations Support Specialist this position will be based in our operations services center part of our interactive corporate campus in Hummelstown PA. · The Operation · Support Specialist position is pri ...

    Swatara Township Full time

    1 month ago

  • Work in company

    Operations Support Specialist (Thursday - Sunday 7pm - 5:30am)

    Only for registered members

    +This Operations Support Specialist will be responsible for client order processing while acting in accordance with company values, vision and mission. · + · +Understand and apply all Standard Operating Procedures (SOPs) to daily tasks. · Build and maintain positive relationships ...

    Swatara Township Full time

    1 month ago

Jobs
>
Operations support specialist
>
Jobs for Operations support specialist in Hummelstown