- Maintain and improve collection operations by monitoring dashboard performance to budgeted KPI's.
- Keep the teams up to date on daily strategy expectations and upcoming company changes.
- Maintain proper staffing by determining when to interview and hire additional team members.
- Complete understanding of operations with the ability to partner with accounting, compliance, retrieval and/or legal departments.
- Conduct individual performance reviews, 90 days and annual, in a timely manner.
- Partner with training manager to provide new hire and ongoing training materials, as needed.
- Partner with supervisors to monitor team's attendance, time card tracking, etc.
- Ensure team members are using company approved communication tactics and tone.
- Create and review departmental process documentation on a regular basis to ensure documentation is accurate and up to date as business operations evolve.
- Create and implement monthly or quarterly departmental contests and incentives.
- Commit to company values while motivating and working together as a team in a positive environment.
- Education: Highschool diploma or GED, minimum
- 3-5 years' experience in specialty collections, required
- Bilingual (English & Spanish), preferred
- Strong understanding of collections strategies
- Managerial experience: Ability to lead, develop, and hire effectively
- Strong communication, decisions making, and teamwork skills
- Demonstrated work ethic and accountability
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Collections Manager - South Carolina, United States - Forge Search
Description
We are partnering with a rapidly growing, privately held company here in Greenville, SC looking to hire a Collections Manager for their team. This person will play a pivotal role in directing and managing the collections strategy, operations, performance, and workforce planning for the company's largest portfolio of assets. The ideal candidate will have experience leading teams of high performers driven toward excellence in operational efficiency and a proven ability to create a supportive, empowering work environment.
ESSENTIAL DUTIES & FUNCTIONS:
QUALIFICATIONS:
For confidential consideration, please email or apply directly.
