Customer Service Clerk II - Chesapeake, United States - City of Chesapeake

Description

Job Description

Seeking a highly-motivated Customer Service Clerk II to learn how to create and complete service orders, perform bi-monthly and monthly account billing processes, retrieve service orders and dispatch service orders to Field Forces.

Interpersonal skills include positive interaction with co-workers and customers via telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is also required.

Job duties of a Customer Service Clerk II include the preparation and completion of work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details.

The Customer Service Clerk II will complete log sheet service orders in our software program. Duties of the Customer Service Clerk II also include the review of adjustments and performance of mathematical computations with accuracy.

Also required of the Customer Service Clerk II is the ability to review and process large billing batches with 100% accuracy.

The Customer Service Clerk II must have the ability to use a computer, telephone, copy machine, basic Microsoft Office software.

The Customer Service Clerk II will need to embrace the City's C.A.R.E. (Courteous, Attentive, Responsive and Empowered) standards. Other duties as assigned by supervisor.

As condition of employment, the Customer Service Clerk II will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities. Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.

EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES:
None.

SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Preferred Qualifications

Six months of direct public utility experience

The ability to perform as a team player, work well under pressure, and exercise a commitment to exceptional customer service.

Prior experience working with state of the art customer service management systems.