Customer Service Representative - Tonawanda - U-Haul

U-Haul Tonawanda

1 day ago

Description

Job Title: Customer Service Representative

About the Role:

We are seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers with U-Haul products and services, and using up-to-date technology to dispatch and return equipment.

Responsibilities:

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements:

Valid driver's license and ability to maintain a good driving record.
High school diploma or equivalent.
Weekend availability.

Work Environment:

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning yourself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs., assisted or unassisted.

Benefits:

Career stability.
Opportunities for advancement.
Mindset App Reimbursement.
Gym Reimbursement Program.
Health insurance & Prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw Legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
You Matter EAP.
Lifelock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey's SmartDollar Program.

About U-Haul:

U-Haul Holding Company and its family of companies, including U-Haul International, Inc., continually strive to create a culture of health and wellness. We offer career stability, opportunities for advancement, and a comprehensive benefits package.

Equal Opportunity Employer:

All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

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