- Responsible for the design, development and ongoing enhancements of software systems that drive efficient and effective service delivery.
- Lead efforts to improve customer experience through enhanced contact center management, advisors and other points of end user engagement.
- Drive service improvements to enhance performance and maximize client satisfaction.
- Conduct competitive research and analysis
- Collaborate effectively with internal Bright Horizons colleagues to continue driving initiatives.
- Conduct critical strategic risk and performance analysis to ensure continued service operations.
- Responsible for meeting or exceeding financial performance goals.
- Travel on a monthly or quarterly basis to client or Bright Horizons Corporate Headquarters.
- Eligible for Remote, working out of a home office.
- 6-10 years of product management experience
- Experience with B2B and SaaS-based solutions preferred
- Managed healthcare, benefits, and/or outsourcing service experience a plus
- Experience with Agile product development
- Familiarity with contact center transaction processing a plus.
- Strong project management and organizational skills.
- Goal-oriented, must be able to demonstrate success meeting and exceeding business objectives.
- Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities.
- Self-starter with ability to drive decisions and lead projects from start to finish
- Exceptional decision-making, prioritization, and time management skills.
- Strong written and verbal communication skills.
- Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients.
- Adaptability to work in a fast-paced and constantly changing environment.
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Senior Product Manager - Newton, United States - Bright Horizons Family Solutions
Description
The Senior Product Manager coordinates and is responsible for enhancing, maintaining and managing "software as a service" products. This individual will work collaboratively with the College Coach team to generate product requirements, determine specifications, production timetables, and plans for product introduction and roll-out. Evaluates and resolves technical feasibility, design optimization, and production issues. Supports existing client base and industry developments and identifies potential new product opportunities. Works with other departments to establish a design, technology, product development, and vendor strategy. This role is eligible to be Remote.
College Coach has been assisting families in achieving their education goals for more than 20 years. Our team, composed of former admissions and financial aid officers, is dedicated to helping every high school student find their best-fit educational path. With a strong service mission, commitment to excellence, and focus on ethical guidance, we work with tens of thousands of families who receive our services for free through their employer-sponsored benefit and hundreds more via our more traditional independent consulting service. In both cases, we interact directly with students and parents over the phone and via video conference.
What you will be doing in this role:
What we hope you'll bring to this role:
Compensation Range:
The compensation range for this role is $125,000 - $140,000 annually with eligibility for up to 5% bonus plan.
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Life at Bright Horizons:
Our home office employees support all facets of our business — and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at or
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
