- Build and maintain excellent relationships with assigned customer accounts and internal teams
- Respond to customer inquiries via phone and email, using Salesforce case management
- Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
- Maintain communication with customers regarding order status or changes
- Support service contract management including renewals, add-ons, and terminations
- Collaborate with Inside Sales and Order Management to ensure seamless processing
- Log all customer communications and updates in CRM
- Support onboarding/order processing and escalate issues when needed
- Experience with Oracle and Salesforce required xhmxlyz
- 3+ years of customer service experience, ideally in a fast-paced or high-tech environment
- Strong communication skills (written and verbal)
- Detail-oriented with the ability to manage multiple tasks and priorities effectively
- Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
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Customer Service Representative - Austin - The HT Group
Description
The HT Group has a security client in North Austin, TX, looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Contract-to-hire
$25/hr
Hybrid- 3 Days In Office/2 Remote
Responsibilities:
#HPIND
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Customer Service Representative
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