- Advance, plan, service, and supervise all events
- Plan, direct and evaluate the work of subordinates
- Provide leadership and guidance for event personnel
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
- Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements
- Advise lessees on services available from independent contractors for events
- Recruit, train, and supervise event & security staff
- Create work schedules for event & security staff, delegate assignments, and review performance/results
- Function as a liaison between users of the facility and the facility staff
- Recommend and evaluate required event staffing levels
- Coordinate communication between building staff and show staff during load in and load out
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Maintain equipment (radios, metal detection wands, for all event and security staff
- Make hospitality arrangements as needed
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all event staff for each event
- Create and distribute detailed data sheets prior to every event
- Prepare and approve bi-weekly payroll for all event staff and security staff
- Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned
- Three to Five years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid drivers' license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with terminology used in entertainment/convention/public assembly settings
- Experience with AutoCAD is preferred but not required
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Event Manager - Brookings, United States - Oak View Group
Description
Overview
The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a salary of $50,000 to $55,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
job expires 8/31/2024
About the Venue
The Dacotah Bank Center is an international award-winning Venue of Excellence and one of South Dakota's premier live entertainment facilities. With a 30,000-square-foot arena, top-notch banquet and conference rooms, and in-house catering, the Dacotah Bank Center is a gathering place for cultural, educational, and recreational events. Every aspect of event management can be handled by a passionate team committed to making each event a spectacular reality. The venue is located in Brookings, home of South Dakota State University (the largest higher-ed institution in the state), infusing the city with a vibrant spirit supported by an active community.
Responsibilities
Qualifications
