- 401(k)
- Dental insurance
- Training & development
- Title : IT Systems Analyst III (End User Services)
- Location : Lawrenceville, GA (Onsite)
- Duration : Long Term (W2 & C2C & 1099)
- Rate :
- Visa Status :
- In-Person Interview : Yes
- Relevant Experience: 5+
- End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users.
- This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
- The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy.
- This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.
- Associate's degree in Information Technology, Computer Science, or a related field and/or relevant experience.
- 5+ years of enterprise-level desktop support experience
- Experience in complex system implementations or upgrades
- Strong requirements gathering and business process analysis skills
- Experience working with cross-functional teams and vendors
- Proven troubleshooting skills for complex, high-impact issues
- Strong written and verbal communication skills
- User Assistance — Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
- Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.
- Installation and Configuration — Install, configure, and maintain desktop operating systems, software applications, and peripheral devices; ensure systems are up to date with the latest software patches and updates.
- Hardware Maintenance — Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals; perform hardware upgrades and replacements as required.
- Collaboration and Escalation — Collaborate with the IT team to escalate and resolve complex technical issues; communicate effectively with end-users and escalate problems to higher-level support when necessary.
- Security and Compliance — Implement and enforce security measures to safeguard computer systems and data; ensure compliance with organizational IT policies and industry best practices.
- Documentation — Maintain accurate records of support requests, resolutions, and hardware/software inventory; create and update documentation for IT processes, troubleshooting procedures, and user guides.
- User Training — Provide basic training to end-users on IT concepts, applications, and best practices; foster a proactive approach to prevent common issues through user education.
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+Job summary · The IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users. · +User Assistance:Respond to user inquiries and provide timely and effective te ...
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The IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users.This role involves responding to user inquiries, diagnosing and resolving hardware and software ...
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+ Job summary · End User Services IT Systems Analyst III ensures efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users. · +ResponsibilitiesRespond to user inquiries and provide timely technical support. · Install c ...
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IT Systems Analyst III - Lawrenceville - Volantsoft Inc
Description
Benefits:
The following requirement is open with our client.
Position
Position Description
Minimum Qualifications
Preferred Experience
Responsibilities
Certification: Nice to have.
Best,
Mohith Pothamsetti
================================
Business Development Manager | Volantsoft Inc.
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