IT Systems Analyst III - Lawrenceville - Volantsoft Inc

    Volantsoft Inc
    Volantsoft Inc Lawrenceville

    1 week ago

    Description

    Benefits:

    • 401(k)
    • Dental insurance
    • Training & development

    The following requirement is open with our client.

    Position

    • Title : IT Systems Analyst III (End User Services)
    • Location : Lawrenceville, GA (Onsite)
    • Duration : Long Term (W2 & C2C & 1099)
    • Rate :
    • Visa Status :
    • In-Person Interview : Yes
    • Relevant Experience: 5+

    Position Description

    • End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users.
    • This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
    • The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy.
    • This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.

    Minimum Qualifications

    • Associate's degree in Information Technology, Computer Science, or a related field and/or relevant experience.

    Preferred Experience

    • 5+ years of enterprise-level desktop support experience
    • Experience in complex system implementations or upgrades
    • Strong requirements gathering and business process analysis skills
    • Experience working with cross-functional teams and vendors
    • Proven troubleshooting skills for complex, high-impact issues
    • Strong written and verbal communication skills

    Responsibilities

    • User Assistance — Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
    • Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.
    • Installation and Configuration — Install, configure, and maintain desktop operating systems, software applications, and peripheral devices; ensure systems are up to date with the latest software patches and updates.
    • Hardware Maintenance — Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals; perform hardware upgrades and replacements as required.
    • Collaboration and Escalation — Collaborate with the IT team to escalate and resolve complex technical issues; communicate effectively with end-users and escalate problems to higher-level support when necessary.
    • Security and Compliance — Implement and enforce security measures to safeguard computer systems and data; ensure compliance with organizational IT policies and industry best practices.
    • Documentation — Maintain accurate records of support requests, resolutions, and hardware/software inventory; create and update documentation for IT processes, troubleshooting procedures, and user guides.
    • User Training — Provide basic training to end-users on IT concepts, applications, and best practices; foster a proactive approach to prevent common issues through user education.

    Certification: Nice to have.

    Best,

    Mohith Pothamsetti

    ================================

    Business Development Manager | Volantsoft Inc.


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