- Skilled at answering Audio and Video calls
- Completes outbound phone calls
- Comfortable and efficient using Chat
- Provides personalized guidance to address all the member's needs
- Comfortable using multi-engagement channels to assist members
- Responds to all incoming chats
- Answers all emails from website and ones directed to Contact Center email addresses
- Responds to all online banking messages
- Solve member account problems
- Update member records
- Process member transactions and other member requests
- Protects members and credit union from fraudulent activities
- Proficient use of technology
- Refer products and services based on identified member need
- Knowledge of products and services, including staying up to date with changes and additions
- Provide internal and external members with excellent service
- Follows all credit union policies and procedures, including being compliant with state and federal laws and regulation
- Reliable attendance and completion of tasks
- Embrace the Mission, Values, and Vision of the Credit Union.
- Ability to interact with more than one department daily.
- Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
- Ability to possess versatility and flexibility to successfully service our members and serve as a back up to other positions as required.
- Ability to possess the creativity and resourcefulness required to successfully complete assigned duties without constant supervision.
- Ability to understand and follow moderately complex written and oral instructions.
- Ability to express oneself clearly and concisely, both orally and in writing.
- Ability to accept responsibility for access to confidential data.
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First Security Bank Missoula Missoula, United States Full timeAbout The Role · Responsible for the analysis of the general ledger to allow accurate and timely financial reporting in conformity with GAAP, SEC, reporting, and policies and procedures set forth by GBCI. Manages the bank's financial budget process, implements new processes, and ...
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Winds of Change Missoula, United StatesAre you passionate about making a positive impact in the mental health sector and supporting your local community? Join our team in Missoula, MT, US as a Mental Health Case Manager. As a Case Manager, you will be a dedicated advocate for individuals under our care, guiding them o ...
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TrailWest Bank Missoula, United StatesTrailWest Bank is seeking a confident individual to fill a role in our Missoula Call Center as a Virtual Teller and Customer Service Representative. Are you a motivated individual, looking for an exciting career at a growing local community bank? If so, read on · The Customer Se ...
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Lifepoint Health Missoula, MT, United StatesCommunity Medical Center is recruiting for a Medical Director of their growing in-patient rehabilitation unit. · Experience as part of an interdisciplinary team in an inpatient rehab setting is required. · Current 10-bed Rehab unit growing to 14 beds by July 24 · Hospitalists a ...
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Missoula County, MT Missoula, United StatesSalary: $ $96.89 Hourly · Location : Missoula, MT · Job Type: Regular Part-time, less than 40 hours/week · Job Number: · Department: Partnership Health Center · Opening Date: 05/01/2024 · Closing Date: 5/14/2024 5:00 PM Mountain · Bargaining Unit: Non-Union Personnel Plan · Sche ...
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Istate Truck, Inc. Missoula, United States**Inside Parts Counter Sales Representative** · **Department:** Parts **Location:** Missoula, MT · Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,400 employees in its corporate office and five operating units Interstate Asse ...
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Providence Service Missoula, United States· The Nursing Assistant Student is a caregiver that commits to working towards a Certified Nursing Assistant (CNA) certification program independently or one sponsored by Providence St. Patrick Hospital. The Nursing Assistant Student must obtain their Certified Nursing Assistant ...
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Nurse Job Board Missoula, MT, United StatesNurse Practitioner or Physician Assistant opening in western Montana · PA/NP Correctional (24 to 40 hours per week available) · The position will provide primary care including mental health care to incarcerated persons within the Detention Center. Ensure continual access to he ...
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University of Montana Missoula, United StatesApplication instructions are located at the bottom of the page. Please apply directly through the University of Montana's career portal UM Jobs at for positions at the University of Montana - Missoula, University of Montana Western (Dillon), and Helena College. Do not apply thro ...
Contact Center Representative - Missoula, United States - Clearwater Credit Union
Description
Job Description
Job DescriptionClearwater Credit Union is the largest CDFI and second largest credit union in Montana. We are values-based and are part of the Global Alliance for Banking on Values (GABV). Our values drive our strategic plan and shape our company culture.Our organizational culture is to accept the responsibility to serve our co-workers and members at the highest ethical standards. And in doing so, we work hard to provide both with the tools to succeed, a voice in decision-making, and the power to solve problems. Our mission is to be a force for good in banking, in the communities we serve, and in the lives of our members.
The Contact Center Representative position provides direct member support with Audio, Video, Chat, and other remote delivery channels by completing transactions and requests and being a source of information for members.
Essential Functions & Responsibilities
Success Factors/Job Competencies
Clearwater Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time and more
