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Waunakee

    Shipping & Receiving FT - Waunakee, United States - D & S Dental Laboratory Inc

    D & S Dental Laboratory Inc
    D & S Dental Laboratory Inc Waunakee, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Title: Shipping & Receiving

    Location: Waunakee, WI

    Work Schedule: Monday – Friday (8:00am - 5:00pm)

    Responsibilities

    Shipping & Receiving (95%)

    • Manage Daily Case Workflow: Contribute to the processing of dental patient cases with efficiency and accuracy; unbox cases, pan-up cases, disinfect cases, book-in cases, schedule cases, track case progress, check on case status for dentist inquiries, ship and receive cases, bill out completed cases, and ensure follow through to completion
    • Answer Front Door, Greet, and Assist Visitors: Welcome all with a pleasant, professional, and helpful demeanor
    • Use Lab Management Software (Evident)
    • Communicate with Dentists and their Team (external customers): Answer phones and assist the caller, transfer phone calls to the appropriate department or individual when necessary, send and receive fax information, check and respond to emails, and represent D&S well during in-person discussions with external customers that come on-site
    • Communicate with D&S Employees (internal customers): Support employees from all D&S locations and be willing to assist them as needed

    Driver (5%)

    • Drive a Company Vehicle for Case Delivery and Pick up Service: Learn and cross-train on multiple routes to and from designated dental offices
    • Prepare Route Tote(s): Organize, pack, and carry cases prior to going out on a route
    • Establish and Maintain Professional Relationships with Dental Offices: Strive to learn the preferences of each dental office (i.e. entrance/exit, case drop off and pick up location, etc.)
    • Use a Route Cell Phone: Stay in contact with the office on matters related to the route (i.e. added pick up requests)
    • Maintain Company Vehicles: Fill gas, keep mileage log, take to carwash, clean inside of vehicle after use, get oil changes, report safety concerns or necessary vehicle maintenance as necessary

    *Job-related duties include the above description, but are not limited by them

    Requirements:
    • Required: Driver's License and acceptable driving record as deemed by our insurance company
    • Preferred: Previous experience in customer service role; dental background appreciated

    Skills Needed

    • Integrity: Being honest and ethical while handling confidential information
    • Attention-to-Detail: Being careful about details and thorough in completing tasks
    • Dependability: Being consistent, reliable, and responsible in fulfilling obligations
    • Cooperation: Being pleasant with others on the job and displaying a good-natured, positive, team-player attitude

    Education

    • Required: High School Graduate or Equivalent

    Work Environment:

    • Company: D&S is described as a "manufacturer of dental appliances," and therefore is production-based. D&S is challenging, rewarding, collaborative, fast-paced, and innovative.
    • Department: Current employees describe the front office as, "Fast-paced, team-based, offering a wide variety of tasks, and the majority of the work is performed standing on your feet/walking (you move around a lot), so comfortable shoes are a necessity"

    Salary

    • Based on prior experience and/or education

    Full-Time Employee Benefits

    • Health Insurance
    • Dental, Vision, & Supplemental Insurance Plans
    • Flexible Spending Accounts (Health Care & Dependent Care)
    • Life Insurance, AD&D, Disability (STD & LTD), & Employee Assistance Plan
    • 401(k) Savings Plan with Company Match
    • Paid Time Off & Holiday Pay
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