Account Manager - Downers Grove - Briggs Paving

    Briggs Paving
    Briggs Paving Downers Grove

    21 hours ago

    $55,000 - $105,000 (USD) per year *
    Description

    About the Role

    Briggs Paving is seeking an experienced, relationship-driven Account Manager to manage and grow our existing customer accounts. This role focuses on customer retention, revenue growth within assigned accounts, and accurate scope development through field verification and coordination.

    Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

    This is not a cold-calling or hunter sales role. Success is driven by strong customer relationships, field accountability, scope accuracy, and internal coordination.

    What You'll Do

    • Serve as the primary point of contact for assigned customer accounts
    • Build and maintain long-term relationships with customers, property managers, municipalities, and general contractors
    • Proactively identify upcoming work and opportunities within existing accounts
    • Conduct site visits to measure, map, and document work areas
    • Develop clear, accurate scopes of work to support estimating
    • Present proposals, follow up, and close awarded projects- Mark work areas and confirm scope alignment with customers prior to crew arrival
    • Coordinate closely with estimating and operations to ensure smooth job handoffs
    • Participate in pre-job site walks with customers and internal teams when required
    • Track account activity, bids, and communications in the CRM (Method CRM)
    • Resolve customer issues quickly and professionally to protect long-term relationships

    What This Role Is NOT

    • Cold calling or prospecting new customers
    • Commission-only or hunter-style sales
    • Full project management responsibility
    • Full-time estimating

    What We're Looking For

    • 3+ years experience in account management, customer success, or relationship-based sales
    • Construction, paving, civil, or industrial services experience strongly preferred
    • Ability to read plans, understand site conditions, and develop scopes xhmxlyz of work
    • Strong communication, organization, and follow-through skills
    • Comfortable working in the field and collaborating with operations and estimating
    • CRM experience (Method CRM, Salesforce, or similar)
    • Valid driver's license required

    Why Briggs Paving

    • Established contractor with long-term customer relationships
    • Position does not require cold calling and is focused on existing client relationships and organically generated leads.
    • Strong leadership, improving systems, and clear expectations
    • High-impact role influencing margins, customer satisfaction, and growth
    * This salary range is an estimation made by beBee
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