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    L2 Production Support - Plano, United States - Insight Global

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    Insight Global background
    Description
    Insight Global is looking for a Level 2 Production Support Technician.

    This individual should come from a SRE/production support background and have experience with Batch Support Monitoring, automating processes, informatica, UNIX, and oracle.

    Level 2 support employees proactively monitor production systems and applications for anomalies, performance degradation, and errors. They will use JIRA ticketing system and ITRS Geneos for monitoring. This resource will work on process improvements and suggest enhancements to prevent recurring issues, improve system performance.

    The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business' technology requirements.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience


    Must Haves:

    • 7+ years application production support experience within large enterprise level environment
    • Application monitoring experience (ITRS Geneos)
    • Batch support & processing experience (preferably in Informatica)
    • SRE background
    Experience automating processes for efficiency

    Ability to work on new scrips and develop on them

    Ability to scale infrastructure as needed


    • Triage experience
    • SQL server, Oracle, Informatica
    • Experience using Autosys for job scheduling.
    Nice to Have Skills & Experience


    Plusses:

    • ETL Developer background
    • Financial background
    • Incident & Change Management background

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.


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