automotive service advisor - Ardmore, OK

Only for registered members Ardmore, OK, United States

1 day ago

Default job background
Greet customers promptly and professionally, in person and by phone · Build trust by actively listening to customer concerns and vehicle history · Accurately document customer concerns and create detailed repair orders · Perform walk-arounds and digital vehicle inspections when a ...
Job description
  • Greet customers promptly and professionally, in person and by phone
  • Build trust by actively listening to customer concerns and vehicle history
  • Accurately document customer concerns and create detailed repair orders
  • Perform walk-arounds and digital vehicle inspections when applicable
  • Present maintenance and repair recommendations clearly and confidently
  • Educate customers on vehicle condition, safety concerns, and future needs
  • Obtain repair authorizations and manage approvals efficiently
  • Communicate technician findings and diagnostic results to customers
  • Coordinate workflow between technicians and management
  • Schedule appointments and manage repair timelines
  • Provide consistent status updates to customers
  • Handle customer questions, objections, and concerns professionally
  • Close repair orders, review invoices, and ensure accuracy
  • Follow up with customers after service to ensure satisfaction
  • Strong automotive knowledge of maintenance, repairs, and diagnostics
  • Excellent verbal and written communication skills
  • Strong sales skills with an ethical, customer-first approach
  • Ability to explain technical information in easy-to-understand language
  • Highly organized with strong attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong computer skills and experience with shop management software
  • Professional appearance and positive attitude

hc218642



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