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- Own customer relationships, acting as their primary point of contact and trusted advisor.
- Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.
- Develop and deliver training and educational materials to help customers maximize the value of our products and services.
- Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.
- Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
- Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
- Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
- Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.
- Proven experience in a customer-facing role, such as customer success, account management, or sales.
- Excellent interpersonal and communication skills to build rapport with customers at all levels.
- Strong problem-solving and analytical abilities to address customer needs effectively.
- Knowledge of the industry and understanding of customers' business processes and goals.
- Proficiency in using customer relationship management (CRM) software and relevant tools.
- Self-motivated, results-oriented, and able to manage multiple customer accounts independently.
- Demonstrated ability to collaborate effectively in a team environment.
- Excellent organizational and time management skills to prioritize tasks and meet deadlines.
- Customer-focused mindset with a passion for delivering exceptional experiences.
- Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
Customer Success Manager - Washington, United States - Trigenx
Description
Job Description
Job DescriptionHybrid/Remote Position
In this role you will:
We are looking for someone who has:
You may be a good fit if you have these additional skills and/or educational background:
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