Jobs
>
Plano

    Sr. Network Operation Engineer Service Delivery Management Bilingual Japanese - Plano, United States - Rapport IT Services, INC

    Rapport IT Services, INC
    Rapport IT Services, INC Plano, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Descriptionob Title Sr. Network Operation Engineer Service Delivery Management (Bilingual Japanese) Job Description
    BILINIGUAL IN JAPANESE- FLUENT/NATIVE PROFICIENCY REQUIRED

    HYBRID-PLANO, TX

    Summary: Sr. Network Operation Engineer (Bilingual Japanese) will need to manage all aspects of the network operations including vendors and partners to achieve goals on network operation services with an enthusiastic willingness to contribute. The Sr.

    Network Operation Engineer must have rich experience managing enterprise networks, architecture design, implementation, migration, and operation management, which may involve the following technologies:
    LAN, WAN, Wireless, Network Security, Audio Visual, Voice systems, Server/Storage/Backup systems, etc.

    This position requires supporting 24x7x365 network operation service management and may need to join the team on various shifts including holidays, weekends, and evenings in case of severe network incidents.

    The Sr.

    Network Operation Engineer is also expected to manage customer relationships including contracts and service level agreements and is responsible for building and maintaining relationships with key customers.

    This position will provide leadership, guidance, and direction to leads, network operation support staff members, and be the escalation point for customer inquiries, and provide high quality customer support.

    Essential Functions: Ensure that all service deliverables are clearly defined and communicated internally and externally. Serve as an escalation point to resolve network operation issues and coordinate resolution of high impact issues. Take over network operation supports fully from network implementation team after the cutover/change of new network environment. Take ownership of network service delivery and be responsible for providing excellent network operation services to customers and achieving the organization's goals. Review service level reports to identify service exceptions, failures, gaps, trends and recommend medium to long term solutions. Coordinate service delivery functions with operational activities, resources, and processes that provide support for troubleshooting, maintenance, provisioning, and technical assistance. Have the authority to make quick decisions to resolve customer issues and work with various teams to identify issues and implement measures from a network service delivery perspective. Create trouble report and route cause analysis in the event of major outages. Leads defined and regular reporting sessions to meet performance targets. Responsible for providing a reporting support platform for services that enhance customer operations. Keep management informed of project progress and problems, particularly as needed to change in schedule, resources, and scopes. Maintain a positive working environment. Maintain and encourage high ethical and moral standards among the team members. Works closely with the users and technology workstreams to identify requirements. Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. WAN, Internet, voice circuits, etc.) Manage issues, risks, change controls, and status reporting. Communicates project status regularly to the management and project stakeholders. Provide decision support for project sponsors, decision-makers, and stakeholders involved in network operation management.

    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties,
    responsibilities, and activities may change at any time with or without notice

    Minimum Qualifications and Competencies: Japanese/English bilingual 7+ years of hands-on work within large-scale enterprise networking environments. Fundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments. Good level understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level) Good level understanding of dynamic routing (OSPF, EIGRP, BGP, etc.), Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking. (CCNP Level) Ability to interface with business areas and effectively translate business needs into technology-based business solutions. Strong customer service orientation. Having strong passion to improve technical/non-technical knowledge/skills in order to fulfill customers' expectations. Strong leadership, coaching, behavioral reinforcement Strong organization and analytic skills Excellent problem-solving skills Strong collaboration and relationship management skills Excellent Microsoft Office skills, including the products and web-based business applications.

    Work Environment:This job operates in a professional office environment, which may include working remotely. This role routinely uses standard office equipment.

    Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    While performing the duties of this job, the employee is regularly required to talk or hear.

    The employee frequently is required to stand; sit; stoop; walk; use hands to finger, handle or feel; and reach with hands and arms.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Position Type/Expected Hours of Work:This is a full-time position. Occasional evening and weekend work may be required as job duties demand.

    Travel:This position requires up to 20% travel. Some of the travels are international.


  • Toyota Tsusho Systems Us Inc. Plano, United States

    MUST BE BILINGUAL IN JAPANESE · Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a global technology company that develops and provides cybersecurity and technology services and builds solutions focused on defending critical networks. Based in Plano, Texas TTS-US, a T ...


  • Toyota Tsusho Systems US, Inc. Plano, United States

    MUST BE BILINGUAL IN JAPANESE · Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a global technology company that develops and provides cybersecurity and technology services and builds solutions focused on defending critical networks. Based in Plano, Texas TTS-US, a To ...


  • Toyota Tsusho Systems US, Inc. Plano, United States

    MUST BE BILINGUAL IN JAPANESE · Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. · Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a global technology company that develops and provides cybersecurity and t ...


  • Actus Consulting Group Plano, United States

    Job Description · Job DescriptionJapanese real estate company is currently seeing a Japanese Bilingual Administrative Assistant/ Accountant. · About Us: · We are a global organization with a strong presence in both the United States, Australia, Japan, and other Asian Countries. W ...


  • TOYOTA TSUSHO SYSTEMS US, INC Plano, United States

    Summary: · The HR Generalist under the direction of the Manager, is responsible for the day-to-day HR operations, including benefit administration, on/off boarding, payroll, employee relations, and visa administration for the Company. This position is an individual contributor, ...


  • TOYOTA TSUSHO SYSTEMS US, INC Plano, United States

    Summary: · This HR Supervisor under the direction of the Manager, is responsible for the day-to-day HR operations, including benefit administration, on/off boarding, payroll, employee relations, and visa administration for the Company. This position supervises HR administrative ...


  • Actus Consulting Group Plano, United States

    Job Description · Job DescriptionJapanese IT company is seeking a Japanese Bilingual Sr. Network Operation Engineer. · 【Summary】 · This HR Supervisor under the direction of the Manager, is responsible for the day-to-day HR operations, including benefit administration, on/off boar ...


  • Top Group Irving, United States

    Job Description · Job Description【Job Title】 Japanese Bilingual Administrative Specialist (Onsite position) · 【Company】Japanese beverage manufacturing company · 【Location】 Irving, TX · 【Salary】45-60K DOE · Must have Business or higher level of Japanese language skill to apply. · ...


  • Prestige Staffing Plano, United States

    Summary: · This HR Supervisor under the direction of the Manager, is responsible for the day-to-day HR operations, including benefit administration, on/off boarding, payroll, employee relations, and visa administration for the Company. This position supervises HR administrative a ...


  • Prestige Staffing Plano, United States

    Summary: · If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. · This HR Supervisor under the direction of the Manager, is responsible for the day-to-day HR operations, including benefit administra ...


  • Prestige Staffing Plano, United States

    Summary: · This HR Supervisor under the direction of the Manager, is responsible for the day-to-day HR operations, including benefit administration, on/off boarding, payroll, employee relations, and visa administration for the Company. This position supervises HR administrative ...


  • Prestige Staffing Plano, United States

    Summary: · This HR Supervisor under the direction of the Manager, is responsible for the day-to-day HR operations, including benefit administration, on/off boarding, payroll, employee relations, and visa administration for the Company. This position supervises HR administrative ...


  • Actus Consulting Group Frisco, United States

    Industry: · IT · Location: · Frisco, TX · Salary: · $70K~85K · Visa Sponsor: · No · Language: · English: Business Level, Japanese: Business Level · IT企業がJapanese Bilingual Infrastructure Engineerを募集しています(Frisco, TX) · IT Company is seeking a Bilingual IT Infrastructure Engin ...


  • Activ8 Recruitment & Solutions Irving, United States

    A global food distribution company located in the Dallas-Ft. Worth area of Irving, TX is currently seeking a Bilingual (Japanese / English) Sales Representative to join their organization. This is a full-time, direct hire opportunity. Entry-level candidates and new graduates are ...


  • Rapport IT Services, INC Plano, United States

    Job Description · Job Description ob Title · Sr. Network Operation Engineer Service Delivery Management (Bilingual Japanese) · Job Description · BILINIGUAL IN JAPANESE- FLUENT/NATIVE PROFICIENCY REQUIRED · HYBRID-PLANO, TX · Summary: · Sr. Network Operation Engineer (Biling ...


  • YAMATO TRANSPORT USA INC Dallas, United States

    Job Description · Job DescriptionYamato Transport USA., Inc. is a fully owned subsidiary of Yamato Holdings Co., Ltd., a global logistics and freight forwarding company which is the number one express parcel delivery provider in Japan. Yamato Transport USA, Inc. provides its cust ...


  • Mutual Trading Co., Inc. Flower Mound, United States Full time

    Who we are:Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and comma ...


  • Actus Consulting Group Flower Mound, United States

    Job Description · Job DescriptionEssential Job Functions · • Manages purchasing of foods, fish, and Non-food items, including sourcing, price negotiations, transportation logistics, and product development · • Analyzes and forecasts product sales volume and market demands, and cr ...


  • Actus Consulting Group Flower Mound, United States

    Job Description · Job DescriptionEssential Job Functions · • Manages purchasing of foods, fish, and Non-food items, including sourcing, price negotiations, transportation logistics, and product development · • Analyzes and forecasts product sales volume and market demands, and cr ...


  • BTI Solutions Flower Mound, United States

    Essential Job Functions- Manages purchasing of foods, fish, and Non-food items, including sourcing, price negotiations, transportation logistics, and product development · - Analyzes and forecasts product sales volume and market demands, and creates purchase orders based on sales ...