- Manage customer interactions across all channels, including phone, email, chat, and social media
- Analyze customer feedback and data to identify areas for improvement and develop action plans to address them
- Collaborate with cross-functional teams to ensure that customer needs are being met and that the customer experience is consistent across all touchpoints
- Respond to all social media complaints, including BBB, and/or reviews within 48 hours
- Respond to all post-appointment, post-service and project surveys within 48 hours
- Call/email all negative survey complaints and responses to work towards a positive solution
- Call all positive project survey reviews to solicit Google and Facebook reviews to drive score to 800+
- Develop and implement customer service policies and procedures to ensure that customers receive timely and effective support
- Create contests for location to improve customer satisfaction scores
- Monitor customer satisfaction metrics and use data to drive continuous improvement
- Stay up-to-date with industry trends and best practices in customer experience management
- Consistently driving metrics for customer satisfaction to reflect the following, or better:
- 70+ Total NPS
- 85+ Project NPS
- 40%+ Response Rate
- 800+ Score
- Project Bounce Rate <5%
- Excellent Communication Skills: Strong verbal & written communication skills; ability to convey information clearly & concisely
- Customer-Centric Approach: Genuine commitment to providing outstanding customer service. Empathy & understanding towards customer needs
- Problem-Solving Skills: Effective problem-solving & decision-making abilities. Capable of handling challenging situations with composure
- Adaptability: Ability to adapt to evolving customer needs & organizational changes. Flexibility in handling diverse customer scenarios
- Team Collaboration: Proven ability to collaborate with cross-functional teams
- Willingness to contribute to a positive team environment
-
Customer Experience Supervisor
2 weeks ago
Renewal Rancho Cordova, United StatesJob Type · Full-time · Description · The Customer Experience Supervisor is responsible for ensuring that customers have a positive experience with the company's products and services. This includes managing customer interactions, analyzing customer feedback, and developing stra ...
-
Customer Experience Supervisor
2 weeks ago
Renewal by Andersen of Sacramento Rancho Cordova, United StatesJob Description · Job DescriptionDescription:The Customer Experience Supervisor is responsible for ensuring that customers have a positive experience with the company's products and services. This includes managing customer interactions, analyzing customer feedback, and developin ...
-
Cornerstone Staffing Solutions Rancho Cordova, United StatesAre you a leader? · A medical professional who leads by proactive example? · Pay Range: $44 -$51 with stipend · Work Schedule: Mon-Sat, 8:00a - 4:30p · We are seeking a medical professional for the role of Supervisor of Utilization Management. · You will be taking on the rol ...
-
Floor/Utility Technician Night Shift
3 days ago
PRIDE Industries Rancho Cordova, United StatesPOSITION SUMMARY · : · Under general supervision the Floor/Utility Technician is responsible for the cleaning and restoring of tile, carpet and other flooring surfaces. Employees in this job class perform stripping, waxing, scrubbing, buffing, carpet cleaning and other restorati ...
-
Physical Therapist
4 weeks ago
Applied Palliative and Hospice Services,Inc. Rancho Cordova, United States Full time· Reports To: Clinical Supervisor/Nursing Supervisor/DPCS · JOB DESCRIPTION SUMMARY · The physical therapist contracted or employed through the Organization is responsible for · providing physical therapy services and for adherence to all conditions outlined in the Personnel · S ...
-
Head Coach Varsity Girls Golf
2 weeks ago
Folsom Cordova Unified School District Rancho Cordova, United States TEMPORARYDeadline: Sunday, June 2, 2024 @ 5:00 PM · About FCUSD · In collaboration with our community, the mission of FCUSD is to ensure all students demonstrate high levels of learning through our commitment to continuous cycles of improvement, transformative social-emotional learning, ...
-
Refund Analyst
1 week ago
Dignity Health Medical Group Rancho Cordova, United States Full timeOverview · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - ...
-
Inventory Clerk
15 hours ago
Nidec Motor Corporation Rancho Cordova, United States Full timeJob Summary · Our Company · Motion Control Engineering (MCE) has enjoyed a history of innovation, rapid growth, and success. One of the early pioneers in the development of non-proprietary elevator controls, MCE is now the largest and most successful independent elevator control ...
-
eFill Pharmacy Tech
1 week ago
Dignity Health Medical Group Rancho Cordova, United States Full timeOverview · ***This position is work from home within California, with a valid CA Pharmacy Tech certification. · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Med ...
-
eFill Pharmacy Tech
4 weeks ago
Dignity Health Medical Group Rancho Cordova, United States Full timeOverview · ***This position is work from home within California, with a valid CA Pharmacy Tech certification. · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Med ...
-
General Liability Major Case Specialist
6 days ago
Travelers Rancho Cordova, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Assistant Nurse Manager-OR/Recovery
2 days ago
Kaiser Rancho Cordova, United StatesJob Summary: · Manages activities of the unit(s), monitors quality, service and utilization standards. Supervises the day to day shift activities.Essential Responsibilities: · Manages the units day to day clinical operations including practice standards, staffing, payroll, budg ...
-
Kitchen Supervisor
2 weeks ago
CiminoCare Inc Carmichael, United StatesDo you have a gift for caring for Seniors and are you looking to join a team that creates communities that feel like home? We are looking for compassionate and talented team members who have a passion for caring for our Residents. The Kitchen Supervisor is responsible for the dai ...
-
Pediatric RN
4 weeks ago
Maxim Healthcare Services Carmichael, United States Contract - Full timeJOB DESCRIPTION Salary: $32 - $45 / per hourMaxim Healthcare in Carmichael is hiring for a Registered Nurse to work with Pediatric and/or Adult patients in their own homes. Why Join Maxim? Competitive pay & weekly paychecks · Paid training and licensing · Flexible scheduling – ...
-
Regional Nurse Manager- West Coast
1 week ago
BayMark Health Services Carmichael, United StatesFull Time Regional Nurse ManagerWorking in partnership with the Sr. VP of Operations to provide comprehensive medication assisted treatment for opioid use disorder and other health care services to foster wellness, longevity and socially responsible behavior for the patients we s ...
-
Clinical Supervisor- Remote
2 weeks ago
Turning Point Community Programs Rancho Cordova, United StatesJob Description · Job DescriptionGENERAL PURPOSE · Under the administrative supervision of the Clinical Training Director, this position is responsible for providing clinical supervision and training to employees/interns in both individual, triadic and group format. Communicate w ...
-
Small Business Unit Supervisor
3 weeks ago
Berkshire Hathaway GUARD Insurance Company Rancho Cordova, United States OTHEROverview We are currently searching for a Small Business Unit Supervisor to oversee a Team in Underwriting. · Small Business Unit Supervisor: responsible for overseeing a small business regional underwriting team, typically 8-12 direct reports. They will handle higher level re ...
-
Small Business Unit Supervisor
2 weeks ago
Berkshire Hathaway GUARD Insurance Companies Rancho Cordova, United StatesOverview: · We are currently searching for a Small Business Unit Supervisor to oversee a Team in Underwriting. · Small Business Unit Supervisor: responsible for overseeing a small business regional underwriting team, typically 8-12 direct reports. They will handle higher level ...
-
Controls Engineer
3 weeks ago
Tri Tool Inc Rancho Cordova, United StatesPOSITION SUMMARY: · With limited supervision, the Controls Engineer III is responsible for the design and development of motion control and graphical user interfaces for automated and semi-automated industrial tools and machinery for pipe and tube machining and welding applicati ...
-
Registered Nurse
3 weeks ago
Applied Home Health and Hospice Rancho Cordova, United StatesJob Description · Job DescriptionJob Title/Position: Registered Nurse (RN) · Reports To: Clinical Supervisor/Nursing Supervisor · JOB DESCRIPTION SUMMARY · The registered nurse plans, organizes and directs home care services and is experienced in nursing, with emphasis on communi ...
Customer Experience Supervisor - Rancho Cordova, United States - Renewal by Andersen of Sacramento
Description
Job Description
Job DescriptionDescription:The Customer Experience Supervisor is responsible for ensuring that customers have a positive experience with the company's products and services. This includes managing customer interactions, analyzing customer feedback, and developing strategies to improve the overall customer experience.
Responsibilities
This position is responsible for the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ideal Culture Fit
A positive outlook and a pleasure to work with. A mature, team-player that thrives in a collaborative and supportive environment- No drama. Approach any challenge with a can-do attitude and take a creative approach to accomplishing tasks. Think critically and maintain an easy-going, friendly demeanor. Be authentic, do good work, and promote a healthy, balanced workplace.
Ideal Work Ethic
Show up and show out. We go above and beyond simply putting in the hours by applying ourselves and constantly striving for improvement. Be a game-changer and ask yourself, "How can we do this better?" Think creatively and let our culture of innovation encourage you to bring your ideas to the table.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and carry. Specific vision abilities required by this job include close and distance vision. Communication requirements include verbal speech and written communication.
Disclaimer
Renewal by Andersen of Sacramento does not solicit current or recent employees or contractors of other Renewal by Andersen (RbA) entities within one (1) year from the date their relationship was terminated, regardless of corporate or affiliate ownership status. If an applicant's relationship with Renewal by Andersen was terminated less than one (1) year prior to the date of application or if the candidate is interested in transferring active employment from one RbA to our Sacramento territory, the candidate must disclose their status. Upon disclosure, their current or former General Manager or equivalent will be notified for clearance prior to moving forward in the applicant screening process.
Company DescriptionRenewal by Andersen (RbA) is a nation-wide leader in the window and door industry offering premium, custom-built products to homeowners. As the only full-service retailer of our exclusive, American-made windows & doors in our area, we take great pride and ownership in the legacy of our brand and our local reputation. Our core values include community, service, excellence, alignment, & integrity, and we are looking to hire those who align with these elements of our culture. We provide stable opportunities for professional growth and offer exciting and rewarding challenges which we know will help take your career to the next level. Join our team and become a part of the Andersen legacy we are building together.