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Assistant Store Manager - Atlanta, United States - Golf Galaxy
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
If golf is your passion, you'll love growing the game atGolf Galaxy.
We are home to the Trusted Advisors whom every golfer relies on to better their best.
What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.
On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.
OVERVIEW:
Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store.
The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores.
Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.
Works closely with teammates to identify capabilities and readiness for new roles.
Ensures the Operations Departments meet all operational standards including, but not limited to: Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.
Ensures compliance with all company operational processes including but not limited to: cash handling procedures and safety requirements as well as conducting LP audits as required.
Ensures compliance with all company involved Loss Prevention programs.
Responsible for monitoring email to make sure communication is disseminated efficiently and that tasks are communicated and properly executed on time.
Responsible for execution of the back-office procedures including, but not limited to: managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking and all state required personnel paperwork.
Interviews and makes recommendations for hiring hourly teammates for the Operations department, including reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.
Handles teammate discipline (including issuing corrective action), appraisals, and performance matters.
Makes recommendations with respect to the termination and advancement of teammates.
Drives the customer experience at the Front End by ensuring teammates are engaging every athlete, including the training and development of associates through motivational and effective coaching.
Manages payroll to meet budget, including effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.
QUALIFICATIONS:
High school diploma or equivalent
1- 3 years of retail management experience