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EMS Revenue Specialist - Oakland, United States - Superior Ambulance Service, Inc.
Description
OverviewWe are currently looking for a EMS Revenue Specialist for our Billing Department. Below lists the duties, responsibilities and the qualifications needed for this position. We will train the right individual
Responsibilities
Places and receives calls regarding billing insurance questions and other patient serviceactivities. Process accounts according to action required to resolve account balances.
Resolving insurance carrier denials, appealing claims, contacting carriers on open accounts andresponding to insurance carrier correspondence and/or inquiries.
Research patient accounts to verify all insurance coverages. Audit patient accounts to verifyproper billing process was followed.
Compute adjustments based on EOB's remittance and insurance contracts.
Ensure accuracy in data entry and consistent attention to detail.
Excellent communication and deescalating skills.
Collect outstanding balances while following company policy and procedures.
Reduce friction and employ one-step resolution practices for clients and patients through openlines of communication.
Demonstrates knowledge & compliance of insurance, local, state, and federal billing.
Ability to complete tasks efficiently both individually and in group environment.
Identify, address, and resolve account discrepancies.
Practice most current billing policies and procedures.
Screen and professionally address emails, faxes, and other correspondence.
Comfortable communicating with any caller including customers, agencies, facilities, andhospitals.
Other ResponsibilitiesHandle assigned correspondence.
Fulfill any other duties as assigned by managerial staff.
Qualifications
College preferred but not requiredMinimum two years experience in customer care, account management or similar roleHealthcare knowledge is preferredMust be a quick learner and motivated individualExcellent verbal communications skillsFluency in second language is a plus, Spanish preferredAbility to "Multi-task" and manage spurs of high call volume / stressExperience working active office environmentBasic knowledge of Medicare, Medicaid, and commercial insurancesPositive, can-do attitudeAbility to receive and implement feedbackComputer literacy; typing of at least 45 WPM is highly desiredGood judgement: demonstrating ability to escalate account when necessaryParamedic Billing Services,
is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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