ARM Division Career Center Supervisor - Los Angeles, United States - State of California

Description

JC

JC
ARM Division Career Center Supervisor
ADMINISTRATOR I, FRANCHISE TAX BOARD


Final Filing Date:
5/13/2024


Application Methods:
Electronic (Using your CalCareer Account)

By Mail

Drop-off

The Accounts Receivable Management (ARM) Division Career Center is looking for a dynamic supervisor to oversee our Collection's New Hire and Veteran Training as well as training for our brand new collections system, Enterprise Data Revenue (EDR) project.

The Career Center provides exceptional customer service to over 1,300 employees in the ARMDivision.

The ARM Career Center Supervisor will oversee our training program that provides learning opportunities to the Central and Field Offices.

You will be responsible to foster an innovative team to develop and provide training for our Personal Income Tax (PIT), Business Entity (BE), and Nontax Debt (NTD) collection programs.

You will support the team as they develop and provide specialized training as well as advanced collector training classes.

In addition, you will coordinate the ARM Division's EDR2 team that will be rolling out training to our ARMD staff on the new collections system.

You will represent the Career Center on enterprise and divisional teams, committees, and within the various business areas that we provide exceptional service to within the division.

Additional positions may become available (eRPA

Position(s) is located in the following office location:
You will find additional information about the job in the

Duty Statement

.
Working Conditions

This position is eligible for remote-working within California based on departmental guidelines and operational need.

FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

ADMINISTRATOR I, FRANCHISE TAX BOARD

Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

The position(s) require(s) a Background Investigation be cleared prior to being hired.
This business uses E-Verify in its hiring practices to achieve a lawful workforce.

E-Verify

is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

For more information about E-Verify, please go to

.

CALIFORNIA GOVERNMENT CODE, SECTION 172:

All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class.

Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely.

The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD
Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:
5/13/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).

SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Franchise Tax Board

Attn:
Classification & Hiring Unit - Amanda Sanborn

P.O. Box 550

Sacramento , CA

Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Franchise Tax Board

Classification & Hiring Unit - Amanda Sanborn

9646 Butterfield Way

Sacramento , CA

95827

Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)

07:00 AM - 06:00 PM

Required Application Package Documents
The following items are required to be submitted with your application.

Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is required and must be included.
Other -

A cover letter is required and must be included.

Supplemental Application -

In order to be considered for this position, interested candidates must submit a supplemental application.

Your response must be no more than 1 type-written page(s) in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page.

Respond to the following supplemental statement(s)

Supplemental Question(s)
Describe the techniques you utilize to motivate staff, promote engagement, and foster accountability. Give an example of a situation in which you had to utilize those techniques.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:
5/13/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).

SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Franchise Tax Board

Attn:
Classification & Hiring Unit - Amanda Sanborn

P.O. Box 550

Sacramento , CA

Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Franchise Tax Board

Classification & Hiring Unit - Amanda Sanborn

9646 Butterfield Way

Sacramento , CA

95827

Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)

07:00 AM - 06:00 PM

Required Application Package Documents
The following items are required to be submitted with your application.

Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is required and must be included.
Other -

A cover letter is required and must be included.

Supplemental Application -

In order to be considered for this position, interested candidates must submit a supplemental application.

Your response must be no more than 1 type-written page(s) in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page.

Respond to the following supplemental statement(s)

Supplemental Question(s)
Describe the techniques you utilize to motivate staff, promote engagement, and foster accountability. Give an example of a situation in which you had to utilize those techniques.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of collection procedures and resources, such asthe Collection Procedure Manual (CPM), the RACK, and the Enterprise Procedure Manual.
Knowledge and experience of FTB programs, computer systems, and databases (e.g.
TI, BETS, ARCs, INC, TPF, and CMT, etc.) or similar systems.
Experience with manual collections, skip scoping, and inventory management.

Skill to make effective presentations and present complex information in a way that is easy to undersand to external stakeholders, leadership, and/or training groups.

Proficiency in MS Office products including Outlook, Excel, Word, OneNote, and PowerPoint.
Lead or Supervisory experience.
Experience participating on bureau, division, or enterprise teams or projects.
Strong organizational, time management, planning and program management skills.
Strong leadership skills, including the ability to inspire, motivate, mentor and build teams.
Independent and self-motivated with an emphasis on completing the tasks.
Excellent interpersonal skills and ability to work collaboratively with all levels of staff and leadership department-wide.
Ability to create and maintain a positive, productive, and creative work environment that engages employees.
Flexible decision-making and creative positive problem solving skills.
Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.
Communicates effectively, both orally and in writing.
Maintain flexibility and adapt to changing priorities.

Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise.

Benefit information can be found on the

CalHR

website and the

CalPERS

website.

In addition, Franchise Tax Boardoffers the following:
Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

On site conveniences include:
a variety of dining options
Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

Human Resources Contact:
Classification & Hiring Unit

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact:
EEO Office


California Relay Service:
TTY), Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:
Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678)
All of the required documents listed in the "Required Application Package Documents" section
The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account

)
A signature, if submitting a paper application package
Candidates who do not follow all of the listed application instructions may be eliminated from the selection process.

All submitted information will be screened and the most qualified candidates will be invited to an interview.
Electronic applications submitted through your CalCareer Account are highly recommended.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.
Do

not

include full Social Security Number, method of eligibility, and LEAP information in your application package.
Examination Information

Candidates who have taken the most recent Administrator I exam are encouraged to apply.
Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place.

Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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