- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to solve customer's problems.
- Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
- Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
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+Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. · +Educates customers on alternatives available for their financial interactions. · +Identifies banking opportunities during the customer ...
San Carlos $43,160 - $63,050 (USD)1 month ago
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A Client Experience Associate will deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to b ...
San Carlos $43,160 - $63,050 (USD) Full time2 weeks ago
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We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. · As a Client Experience Associate within PNC's retail organization, you will be based in San Carlo ...
San Carlos $43,160 - $63,050 (USD)2 weeks ago
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+ Delivers unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. + Processes various customer interactions. + Educates customers on alternatives available for their financial interactions. + Identifies ba ...
San Carlos $43,160 - $63,050 (USD) Full time1 month ago
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We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. · ...
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At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.We work together each day to foster an inclusive workplace culture where all of our employees feel respected ...
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San Francisco Full time1 week ago
Client Experience Associate - San Carlos - PNC Financial Services Group
Description
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Experience Associate within PNC's retail organization, you will be based in San Carlos, CA.
***Spanish Preferred**
PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
No Degree
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $43, $63,050.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 01/05/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
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Client Experience Associate
Only for registered members San Carlos
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Client Experience Associate
Full time Only for registered members San Carlos
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Client Experience Associate
Only for registered members San Carlos
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Client Experience Associate
Full time Only for registered members San Carlos
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Client Experience Associate
Only for registered members Redwood City
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Client Experience Associate
Full time Only for registered members Redwood City
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Member Experience Associate
Only for registered members Menlo Park
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Member Experience Associate
Only for registered members Menlo Park, CA
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Retail Customer Experience Associate, Hillsdale
Full time Only for registered members San Mateo, CA
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Associate Director, Global Experiences
Only for registered members Palo Alto
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Associate Director, Global Experiences
Only for registered members Stanford
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Experience Associate
Only for registered members San Francisco
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Experience Associate
Only for registered members San Francisco, CA
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Associate Director, Global Experiences
Only for registered members Palo Alto, CA
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Customer Experience Associate
Full time Only for registered members San Francisco
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Restocker / Client Experience & Facilities Associate
Only for registered members Palo Alto, CA
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Member Experience Associate
Only for registered members Mountain View
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Customer Experience Associate
Part time Only for registered members San Jose
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Customer Experience Associate
Full time Only for registered members Emeryville
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Customer Experience Associate
Only for registered members Emeryville
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Member Experience Associate
Full time Only for registered members San Francisco