front end manager - , WA, United States - Albertsons Company Inc.

Description

Key Responsibilities & Accountabilities:
ü Champions company and division customer service programs to meet and/or exceed the division's customer satisfaction measurement goals.

ü Handles customer relations in a positive manner, including effective resolution of customer complaints.

ü Promotes Albertsons/Safeway's philosophy of personalized service.

ü Provides fast, friendly, courteous and legendary customer service.

ü Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.

ü Engages in suggestive selling and other sales techniques.

ü Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.

ü Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).

ü Ensures front-end is fully operational and projects a positive image.

ü Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.

ü Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.

ü Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.

ü Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.

ü Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.

ü Responsible for maintaining a constant awareness of customer and employee safety.

ü Enforces dress and grooming standards for all employees.

ü Assists with controlling shrink.

ü Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

ü Other necessary and required duties as directed and required.