People Advisor Brazil - San Jose, CA

Job summary

As People Advisor, you'll play a vital part in our success, supporting our employees with their HR queries so that they can focus on their own jobs. Taking care of their issues, whether big or small, and making sure they get a great employee experience in every interaction with HR.

Responsibilities

• Own people's inquiries received by Phone, Chat, Cases and Face to Face in our different country's locations, about HR policies and procedures, understand their needs, investigate options, seek solutions, and partner with other HR colleagues to resolve the inquiries in a reasonable time frame.
• Prepare and maintain HR files and Employee's documentation.
• Ensure adherence and compliance with global and local processes and regulations.
• Guide and train employees and managers in our HR tools and systems and service delivery model.
• Support the delivery of the HR Cycle with administrative tasks related to onboarding, annual performance management, job moves, exit, etc.
• Collect and work with the feedback from our Maersk's employees and HR colleagues.
• Maintain and suggest improvements to the knowledge content in the HR portal to increase and guarantee a self-service experience.
• Support other HR teams with administrative tasks when needed.
• Participate in deployment of projects.
• Suggest improvements also to our current processes and services.

Job description