Atlassian Applications Analyst - Little Rock, Arkansas, , United States

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been vote ...

Job description

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Lead Atlassian Applications Analyst | Pay Range: $112, $145,810.00

Senior Atlassian Applications Analyst | Pay Range: $87, $112,190.00

 Atlassian Applications Analyst II | Pay Range: $77, $99,320.00

Join our dynamic IT Corporate Applications as an Atlassian Applications Analyst

If you enjoy working face-to-face with people, understanding their challenges, and making their work life better, this role is for you.

The Atlassian Applications Analyst (AAA) partners closely with internal teams to simplify how work gets done. You'll help optimize work patterns through automated workflows, form creation, reporting, and process improvements using the Atlassian suite of tools—all with the goal of making work more simple, efficient, and productive.

Do you enjoy helping teams untangle messy processes and turning them into something smarter and easier to use? Are you someone who likes talking with stakeholders, understanding how they work, and building solutions that actually improve their day-to-day experience? If so, this role could be a great fit.

As an Atlassian Applications Analyst at Southwest Power Pool (SPP), you'll work with teams across the organization to understand their needs and help them get more value from tools like Jira, Confluence, and Bitbucket. Sometimes that means designing a better workflow, sometimes it's creating a clear and usable space for shared knowledge, and other times it's enabling better visibility through dashboards, reporting, and automation.

This is a hands-on, people-facing role. You don't need to be a heavy coder—but you should be curious, analytical, and comfortable figuring things out. You'll spend much of your time collaborating with teams, whiteboarding ideas, and configuring practical solutions that make everyday work smoother.

If you enjoy problem-solving, working directly with people, and using technology to make a meaningful impact, we'd love to talk with you.

To be successful as an Atlassian Application Analyst, we're looking for: 

Educations Requirements: 

• Bachelor's degree in Computer Science or an Information Technology-related field or equivalent job-related experience

Experience Requirements: 

• Lead: Ten (10) years of applicable experience in Information Technology Development and/or Support related roles or a combination of technical experience and leadership experience
• Senior: Six (6) years of applicable Information Technology application administration and support experience; or an equivalent combination of education and work experience or a combination of technical experience and leadership experience
• Level II: Three (3) years' experience of Information Technology Development/Support experience
• Proven experience administering Atlassian tools (Jira, Confluence, Bitbucket required).
• Expert troubleshooting, problem solving, and analytical skills

• Expert written and oral communication skills 

• Expert working knowledge of SDLC and project life cycle methods and practices

• Excellent customer service and organizational skills

• Understanding of and compliance with SPP Policies and Procedures

• Expertise in scripting, SQL, deciphering error and event logs, data analysis.

Preferred: 

• Two (2) or more years applicable utility industry experience
• Familiarity with scripting languages such as PowerShell or Python, with the ability to read, understand, and modify existing scripts
• Data visualization experience with Tableau or Power BI
• Comprehensive understanding of SPP's core business model

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Position Type and Expected Hours of Work:

This is a full-time, onsite hybrid position based in Little Rock, Arkansas. The standard workweek is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with extended hours may be required. Job requires managing staff working rotating shift schedules with long hours. 

Travel Requirement:

This position requires minimal travel (approximately 10%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at  and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

 At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.