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Call Center Specialist Clinic - Wheat Ridge, United States - Intermountain Health
Description
Job Description:
As a Clinic Call Center Specialist you need to know how to
Answer, direct, and prioritize telephone calls and messages to correct clinic or department
Triage calls according to priority and urgency, transferring calls as necessary
Document all conversations, demographics to Electronic Medical Record timely and accurately
Obtain complete and accurate clinical, demographic and financial information during the scheduling process
Follow guidelines for special requests/Stat/schedule modification procedures and coordinate communications with clinical areas to accommodate the customers requests.
Minimum Qualifications
High School diploma or equivalent, required
At least one (1) year experience in a medical field, preferred
At least one (1) year experience in a call center or high volume call position, preferred
Bilingual proficiency in English and Spanish, preferred
Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:
05/16/2024
Location:
Lutheran Medical Center
Work City:
Wheat Ridge
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$ $24.88
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Intermountain Health is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services.
Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.
Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.To find out more about us, head to our career site here ) .
Sign up for job alerts Click 'sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact or email .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees).
The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.
Learn more about diversity at Intermountain, here. )
Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.
Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. )
The primary intent of this job description is to set a fair and equitable rate of pay for this classification.
All positions subject to close without notice.
Thanks for your interest in continuing your career with our team
