Fulfillment Supervisor - Kerrville, United States - James Avery Artisan Jewelry
2 weeks ago
Description
Job Summary
This position supervises and coordinates the activities of the staff engaged in processing of all fulfillment orders (Retail/Direct/Wholesale) all while maintaining company metrics regarding quality, on-time performance, efficiency and safety.
Essential Functions
*Supervises the daily functions of Distribution Operations personnel ensuring all order fulfillment commitments are met. Includes the direct supervision of the Fulfillment Coordinator, Distribution Leads, Distribution Operator & Fulfillment Data Clerk. Provides direction, performance feedback, coaching and training in a timely and constructive manner.
*Reviews, approves and/or updates attendance, time sheets and requests. Responsible for reviewing applications, conducting interviews and selection of new hires.
*Reviews and approve training and new hire material. Creates distribution plan in collaboration with Distribution Leads.
*Maintains performance metrics for fulfillment operations (productivity, error rate, On Time Delivery, etc.)
*Responsible for creating and executing peak season staffing plans. Monitors and manages changes as needed to ensure business needs are met.
*Organizes ultimate customer order fulfillment in coordination with any purchase of repair and engraving services to ensure complete, accurate and timely processing of orders to service level commitments.
*Assists management in ensuring the department complies with all Company and governmental safety policies and procedures.
*Keeps management informed of operational problems, equipment needs and Associate concerns.
*Helps support Distribution Operations Manager and performs additional duties as assigned.
Minimum Qualifications
*Bachelor's Degree in related field; or equivalent combination of education and/or experience.
*2 years' distribution center experience or similar work.
*Intermediate proficiency in Microsoft Office applications (MS Outlook, Word and Excel).
*Strong verbal and written communication skills with ability to create and interpret various documents, reports and/or correspondence etc.
*Intermediate proficiency with basic mathematical skills such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions and decimals, etc.
*Strong problem solving, time management and organizational skills.
*Proven ability to coordinate multiple tasks simultaneously and manage frequent interruptions.
*Ability to maintain a high degree of accuracy and have a strong attention to detail.
*Ability to work effectively under pressure and in stressful situations.
*Ability to safely lift up to 30lbs with appropriate equipment and/or assistance.
*Ability to work extended or unscheduled hours as business need requires.
Preferred Qualifications
*Supervisory, leadership or training experience.
*Reporting or query experience with Enterprise Resource Planning (ERP), Business Intelligence or similar systems and tools.
*Experience with Oracle.