- Handling customer inquiries: Answering phone calls, emails, and live chat messages from customers regarding product information, billing, orders, returns, and general questions.
- Resolving customer issues: Identifying the root cause of customer problems, troubleshooting, and providing appropriate solutions to address complaints or concerns.
- Providing product information: Explaining product features, benefits, and specifications to customers.
- Managing customer accounts: Reviewing customer accounts, updating information, and making necessary changes as needed.
- Handling returns and exchanges: Assisting customers with returns or exchanges, following company policies
- Escalating complex issues: Identifying issues that require further attention and transferring them to the appropriate department
- Maintaining customer records: Accurately documenting customer interactions and details within the CRM system
- Adhering to customer service standards: Following company guidelines and procedures for customer interactions
- Excellent communication skills:Clear and concise verbal and written communication to effectively understand and respond to customer inquiries
- Active listening skills:Ability to attentively listen to customer concerns and accurately interpret their needs
- Problem-solving skills:Analyzing customer issues, identifying solutions, and effectively resolving problems
- Customer service orientation:Genuine desire to provide exceptional customer service and build positive relationships
- Adaptability:Flexibility to handle diverse customer situations and inquiries in a professional manner
- Technical proficiency:Familiarity with computer systems, CRM software, and company internal databases
- Stress management:Ability to remain calm and composed while dealing with challenging customer interactions
- Bonus Points for Dental Customer Service Representative with Lab Experience
- 401(k) + 3% corporate match
- Dental/Health/Vision insurance
- Vacation and Holidays
- Referral program
- Career advancement opportunities
- Work in company
Customer Service Representative and Sales Representative
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Call Center Customer Service Representative - Lyndhurst - PRODIRECT Dental Laboratory
9 hours ago
Description
Job description:
Customer Service/Call Center Representative
ProDirect Laboratory
PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.
Let's redefine excellence, together.
Job description
Position Highlights:
We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Customer Service Representative . Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.
About us:
Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.
Qualifications:
Join our dynamic team and unleash your passion for customer service, helping patients lead better lives. Take the next step in your career and apply today
Benefits:
Work Location: In person
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Customer Service Representative and Sales Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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