- Own end-to-end enrollment and billing operations, from readiness and submission through usage validation, invoicing, and exception resolution
- Ensure high accuracy, timeliness, and consistency across enrollment and billing processes
- Design and implement operational controls, reconciliations, and monitoring to prevent defects and surface issues early
- Develop and own enrollment and billing operational metrics and KPIs and lead root‑cause analysis and remediation when performance slips
- Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady‑state operations
- Build and maintain field playbooks, installation standards, and deployment workflows
- Manage installers, hardware vendors, and field service partners, including SLAs and performance accountability
- Resolve deployment failures, commissioning issues, and field‑driven escalations
- Own battery and thermostat procurement and supply chain management
- Own Customer Support as an operational function integrated with enrollment, billing, and field operations
- Design support workflows for enrollment issues, billing questions, and hardware incidents
- Establish SLAs, tooling, and escalation paths to ensure timely resolution
- Use support data to identify systemic issues and drive permanent fixes
- Define and own KPIs, operating rhythms, and escalation frameworks across operations
- Reduce manual work, rework, and customer‑impacting errors through better process and system design
- Build SOPs and documentation that support training, audits, and business continuity
- Ensure enrollment, billing, field operations, and support comply with applicable regulatory, contractual, and safety requirements
- Identify operational risks and implement controls appropriate for a scaling organization
- Support audits, partner reviews, and regulatory inquiries
- Build, manage, and develop an operations team across enrollment, billing, field ops, and customer support
- Establish clear ownership, expectations, and accountability
- Create a culture of execution, ownership, and continuous improvement
- 7–10 years of experience owning complex, execution‑heavy operations in a scaling company
- Direct experience leading complex back‑office operations in a data‑intensive or regulated environment
- Experience overseeing hardware deployments, field operations, or physical infrastructure implementations
- Strong team builder who is comfortable being hands‑on while building systems that can scale
- Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)
- Able to partner closely cross‑functionally while owning outcomes
- Strong communicator who can operate credibly with executives and frontline teams
- Prior people leadership experience required
- Base salary of $175,000 – $210,000 plus equity, depending on experience
- Group medical and dental insurance
- Flexible vacation / PTO policy
- 401(k) plan
- NY based role with hybrid office culture
-
+We're looking for a strategic, dynamic leader to help drive our mission forward as our Head of Operations. · +Oversee all operational aspects... · Collaborate with leadership... · ...
New York, NY1 month ago
-
Atlantic Group is hiring a Head of Operations (Investment Management) in New York, NY for our client, a senior leadership role overseeing firmwide investment operations. · ...
New York1 month ago
-
A well-established and growing asset management firm is seeking a Head of Fund Operations to oversee and lead the operational infrastructure supporting its private equity platform. · Own and manage the end-to-end capital call and distribution process across private equity fundsOv ...
New York1 month ago
-
This is a full-time role for a Head of Operations based in Stamford, CT. The Head of Operations will oversee daily business activities and manage operational processes. · ...
New York1 month ago
-
We are creating a new kind of power company. We use software to monitor our customers' real-time energy usage and aggregate that data to maximize the value they get from their energy assets. · Own end-to-end enrollment and billing operations, · from readiness and submission throu ...
New York CIty1 month ago
-
We're looking for a Head of Brand & Operations to support the business across operations, · co-packing, · fulfillment, · & day-to-day brand marketing needs.This role is designed for a builder who wants to · work closely with the founder · & play a critical role in scaling a high- ...
New York1 month ago
-
Nearwater Capital is a rapidly growing and innovative specialty finance company headquartered in New York City with global operations and client base. · A highly experienced and detail-oriented Head of Operations to lead and manage the core operations of our complex, global finan ...
New York2 weeks ago
-
We are looking for high agency, mission-driven, and passionate builders to join our team. This is a great opportunity to step into a high-ownership role at a fast growing startup in the AI space. · ...
New York $110,000 - $120,000 (USD) Full time1 week ago
-
We're looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company's field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase. · ...
New York $175,000 - $210,000 (USD) Full time1 month ago
-
Pangram Labs is hiring a Head of Operations to own the day-to-day operations at Pangram. · You will both manage the recurring tasks that keep the business running, as well as report directly to the CEO to act as a force multiplier to the executive team. · ...
New York $110,000 - $120,000 (USD)1 week ago
-
This is a unique opportunity to build out processes, systems, and teams from scratch while driving operational excellence in a high-growth environment. · Oversee the transition of mailroom operations from external vendors to an internal, in-house model. · Research, purchase, and ...
New York1 month ago
-
· Job Title Head of Operation · Reports To: Executive Director · Employment Type: Full-time · About Axionova Engineering Limited · At Axionova Engineering Limited, were not just building projects; were building futures. As a leader in civil engineering and structural solutio ...
New York, New York, United States $170,000 - $280,000 (USD) per year6 days ago
-
Our client, a luxury jewelry brand, seeks · a Head of Operations & Supply Chain to lead U.S. operations. · Owning and optimizing U.S. inventory across warehouse, retail, wholesale,Overseeing retail merchandising operations B2B/B2C order management invoicing customer serviceMaint ...
New York1 month ago
-
Join our team at Grazly, a fast-growing snack brand, as a Head of Operations. · You'll own all our physical operations, from supply chain to fulfillment. · ...
New York1 month ago
-
+ This is your chance to make a significant impact at a company that's revolutionizing how businesses handle physical mail. · +Oversee the transition of mailroom operations from external vendors to an internal, in-house model. · Research, purchase, and implement equipment to supp ...
New York, NY1 month ago
-
WPP is seeking a visionary and strategic global leader to serve as Head of Operations & Transformation for the People function. This critical role will be instrumental in shaping, aligning, and elevating the delivery of People services across the enterprise by integrating operati ...
New York $275,000 - $350,000 (USD)3 weeks ago
-
We're building the FactoryOS that will allow manufacturers to scale production ready automation solutions in minutes, not months. · The Head of Operations will drive strategic priorities, unlock execution bottlenecks, and scale the company across operations and go-to-market. You' ...
New York1 month ago
-
We're looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company's field operations, hardware implementation, enrollment operations, billing operations, · and customer support during a critical growth phase. · ...
New York, NY1 month ago
-
Nearwater Capital is seeking a highly experienced Head of Operations to lead and manage core operations across its global financing business. · 15+ years senior leadership experience in financial services operations. · Deep understanding of middle and back-office operations, trad ...
New York, NY2 weeks ago
-
Join our team at Grazly as a Head of Operations and own all physical operations from supply chain to fulfillment. · ...
New York, NY1 month ago
-
· Who are we? · At , we're transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation. · We foster a culture ...
New York, United States $170,000 - $280,000 (USD) per year17 hours ago
Head of Operations - New York - David Energy
Description
About David Energy
David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real‑time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems, and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.
We're looking for a highly accountable, execution‑driven, technical Head of Operations to own and scale the company's field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase.
Reporting to the COO, the Head of Operations is responsible for building the operational foundation that supports rapid deployment of permissionless DER's, accurate enrollment, correct billing, and reliable customer support as the business scales. This role is hands‑on and close to the work, with direct ownership of execution today and responsibility for building systems, processes, and teams that will support the company as complexity increases.
You will work in tight partnership with Product, Engineering, and Sales to ensure hardware, systems, and workflows are designed for real‑world execution, auditability, and scale – not manual heroics.
What You'll Do
Own Enrollment & Billing Operations
Own Field Operations, Hardware Implementation, and Procurement
Lead Customer Support Operations
Build Operational Rigor for Scale
Compliance, Risk & Controls
Build the Operations Function
Who You Are
Benefits
#J-18808-Ljbffr
-
Head of Operations
Only for registered members New York, NY
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York CIty
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York
-
Head of Operations
Full time Only for registered members New York
-
Head of Operations
Full time Only for registered members New York
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York
-
Head Of Operations
Only for registered members New York, New York, United States
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York, NY
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York
-
Head of Operations
Only for registered members New York, NY
-
Head of Operations
Only for registered members New York, NY
-
Head of Operations
Only for registered members New York, NY
-
Head of Operations
Only for registered members New York, United States