Service Manager - Bonita Springs, United States - PGT Inovations

    PGT Inovations
    PGT Inovations Bonita Springs, United States

    4 weeks ago

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    Description
    Summary


    • This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
    • Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
    • Training all new hires and existing Technicians
    • Monitoring Payroll, hours for Techs.
    • Scheduling all the Services
    • Scheduling of all In-Progress and Final Inspections
    • Scheduling and routing for Technicians
    • Monitoring product for accuracy and/or defects.
    • Creating RMA's
    • Working hand in hand with Production Dept. on new services and completing installations.
    • Ordering service parts through the Fenevision Web Module
    What You'll Do


    • This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
    • Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
    • Training all new hires and continued education for existing Technicians
    • Monitoring Payroll, time off and Saturday hours for Techs.
    • Scheduling all the Services with our Customers directly.
    • Scheduling of all In-Progress Inspections in areas where they are required
    • Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale
    • Scheduling and routing services on day to day basis for Technicians
    • Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each "Service".
    • Arranging the Logistics for scheduling the day to day routes
    • Reviewing map and vehicle tracker for on the routes suggested to Techs.
    • Monitoring the off-loading and reviewing product for accuracy and/or defects.
    • Creating RMA's on Products delivered incorrectly or with defects.
    • Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
    • Ordering & Confirming service parts through the Fenevision Web Module
    • Computer Skills
    • Navigating CRM web based systems
    • Proficiency in Microsoft Office Programs
    • Excel
    • Word
    • Phone skills and customer service.
    • Communicating with Customers
    • Communicating with Service Techs and Installers
    Experience

    Window & door installations/service.

    Customer service.

    Logistics and routing.

    Warehousing origination and staging.