Store Lead - Odessa, TX
1 month ago
Job summary
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creatingplans to improve the financial performance of the facility creating budgets to align with business need Participates in community outreach programs encourages supports associates in serving as good members of the community Directs facility operations sets standard for appropriate service levels teaches develops effective merchandise presentation ensures quality assurance standards oversees safety operational reviews Provides supervision development opportunities for members of management hourly associates Promotes company policies procedures mission values standards integrity.
Job description
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