- Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
- Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
- Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
- Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
- Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
- Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
- 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
- Master of professional communication with ability to command high volume inquiries
- Fast and accurate typist: 50+ WPM required
- Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
- Excited by technology and sees AI as a partner that enhances skills
- Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
- Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
- Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
- Go All-In: When the mission demands it, we rally as one team to cross the finish line.
- Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential
- Comprehensive medical, dental, and vision insurance
- Generous Paid Time Off (PTO) + US Public holidays
- Access to AI-native tool stack
- Learning & development opportunities
- International team collaboration (14+ nationalities)
- 401(k) with Company Match
- Free Puffy mattress after 6 months
- $1,000 Puffy/Halo Board store credit after 1 year
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Customer Support Representative - New Hampshire - Puffy
Description
Position: Customer Support Associate
Location: Remote (New Hampshire)
Compensation: Base Pay: $ $22.50 / hour
Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses
What this means: Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities:
Ideal Profile:
The Puffy DNA
We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.
Your Total Compensation & Benefits
Compensation:
Health & Protection:
Time Off:
Work Environment:
Other Benefits:
Ready to Shape Your Story?
Click "Apply" and take the first step.
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Customer Support Representative
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Senior Sales Support Representative
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Customer Support Representative
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Technical Support Representative
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Customer Support Representative
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Field Support Representative
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Operations Support Representative
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Customer Support Representative
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Technical Support Representative
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Customer Support Representative
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Customer Support Representative
Part time Only for registered members Concord
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Customer Support Representative
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Field Support Representative
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Technical Support Representative
Only for registered members USA - MA - Chelmsford
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Sales Support Representative
Only for registered members Chelmsford, MA