OMNICHANNEL OPERATIONS ASSISTANT - New York, United States - Zimmermann

Description

An exciting opportunity exists for an experienced Omnichannel Operations Assistant (US) to join our Digital team in our New York Head Office.

Key responsibilities:
Overall

Responsible for order fulfillment at the US store network to ensure that they are meeting their SLAs daily for orders.

Own daily reporting daily Ship From Store order allocations and partner with retail for reallocations.
Manage store manual orders and own correspondence between stores and warehouse.
Responsible for the accuracy of international label creation, customs documents and the shipping process from SFS and outlying 3PL.
Monitor open orders, stock discrepancies, and transfer process to ensure stock integrity.
Conduct fraud checks and monitor case management on a daily basis.
Analyze and identify links between fraudulent transactions to prevent current or future exposure for Zimmermann Digital.
Support Client Services with adhoc requests for client escalations and exceptions.

Assist with miscellaneous operational tasks including but not limited to organizing client accommodations, liaising with Retail and B&P partners for store events or gifting initiatives.

Returns
Accurately manage the processing of all returns within SLA.
Investigate and resolve any damages within the return window.

WHS
Participating in the development of a safe and healthy workplace.

Complying with instructions given for your own health and safety and that of others, in adhering to safe work procedures.

Co-operating with management in its fulfilment of its legislative obligations.
Taking reasonable care to ensure your own health and safety and that of others
Reporting any injury, hazard or illness immediately, where practical to Human Resources or a supervisor.
Not placing others at risk by any act or omission.
Not willfully or recklessly interfering with safety equipment.

Skills and Specifications:
Logistics, Supply chain and Payment tender software experience – Apparel21. Warehouse management system WMS
Analytical, with excellent follow through skills and high attention to detail
Solid understanding of online retail and omnichannel operations
Ability to build effective and influential relationships in a cross-functional team environment.
Tertiary qualification in Retail, Operations, Business or related fields
1-2 years in a similar position
This is an opportunity for applicants who strive for excellence in their field.
Corporate Employee incentives
Summer Fridays – Office open until 1pm on Fridays during this time.
Flexible work policy – Work from home on 2 scheduled days upon successful completion of probation period.
Benefits summary

Medical Insurance:
Oxford Health


Dental:
Guardian Life


Vision:
VSP Vision Care


401K Retirement Plan:
Eligibility to participate begins after 3 (three) months of employment
100% vested immediately

Other benefits:
Vacation Benefits
Sick Leave Benefits
Employee Discount
Parental Leave – 6 months of job-protection

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion.

If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.