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    Host/Hostess - Springfield, United States - Colton's Steakhouse

    Colton's Steakhouse
    Colton's Steakhouse Springfield, United States

    3 weeks ago

    Default job background
    Description

    A Coltons Host/ess is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.

    Qualifications:

    Exceptional interpersonal and communication skills to interact effectively with guests and team members.

    Strong organizational and multitasking ability to handle high-volume situations efficiently. Ability to remain calm and composed under pressure, providing excellent service even during busy times.

    Knowledge of restaurant operations.

    A positive and friendly demeanor.

    Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule. High school diploma or equivalent qualification.

    Responsibilities:

    Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.

    Manage the flow of guests by taking names, assigning tables, and ensuring efficient seating.

    Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.

    Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.

    Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process to ensure servers are not overwhelmed or under seated.

    Escort guests to their assigned tables, present menus, server name, and assist with seating arrangements. Accommodate special seating requests if possible. Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.

    Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.

    Handle guest complaints or issues professionally or bring them to the manager when necessary.

    Assist in coordinating take-out and managing the wait list.

    Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.

    Monitor and manage smooth and efficient table turnover.

    Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.

    Uphold high standards of cleanliness and hygiene throughout the restaurant. Roll silverware run food, and check bathrooms.

    Professionalism:

    Neat, clean appearance, practices excellent personal hygiene, speaks in a pleasant tone of voice, and avoids slang terms.

    Required qualifications:

    • Legally authorized to work in the United States

    Preferred qualifications:

    • 16 years or older
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