- Spends a significant portion of the shift collaborating with the with the Deputy Director for Customer Experience and Deputy Director for In Station Services to develop and implement program-wide initiatives aimed at improving customer service, operational efficiency, and overall outcomes of the Transit Ambassador Program.
- Serves as the primary point of contact for the MBTA Customer regarding the base contract schedule and adjustments, reporting of Station Checks, Elevator Checks, Station Access Passes, Diversion/Operations staffing requests, CORI checks, Fit for Duty evaluations, CCTV reviews, and other operational matters.
- Responsible for overall operational and financial performance of the Transit Ambassador Program.
- Acts as the primary point of contact for staffing subcontractors on matters such as staffing levels, invoice approvals, service standards.
- Acts as the primary point of contact for all Teamster related issues to include: job bids, grievances, terminations etc.
- Serves as the primary point of contact for monthly billing information, including the preparation and submission of supporting documentation.
- Oversees and directs uniform ordering and inventory management.
- Oversees and directs the work of the scheduler and administrative assistant. Applies Block by Block standard concepts, processes, practices and policies to daily operations to address local needs and concerns.
- Acts as a key representative of the program's visibility while functioning as a working director, actively participating in and observing daily operational tasks within stations.
- Collaborates with the Deputy Directors to direct team responses during unusual situations, incidents, or emergencies within serviced stations, ensuring alignment with MBTA's processes and policies, and prioritizing the safety of Transit Ambassadors and the public.
- Identifies opportunities for program improvement and evolution.
- Monitors daily hours and key service-level statistics, preparing written reports as required.
- Maintains effective communication with a variety of stakeholders, including subordinates, Block by Block leadership assigned to the MBTA, staff members at all levels within the MBTA organization, and riders of the MBTA. Must also ensure compliance with all documentation requirements associated with the position.
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Director of Operations · This role oversees all aspects of customer service at MBTA Transit Ambassador Program. · Promotes program-wide initiatives to enhance customer experience. · Serves as primary point of contact for scheduling adjustments, staff requests, and operational mat ...
Boston $165,000 - $260,000 (USD) per year1 day ago
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NextStep is a digital, AI-first career platform dedicated to helping top-performing consultants navigate career transitions. · The selected candidate for the Director of Operations role will lead operational excellence across the organization, drive strategic initiatives, and bui ...
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Director of Operations · Reports to: Executive Director · Status: Full-Time · Location: Hybrid | Boston, MA · Position Summary · The Director of Operations & Business Analysis is a senior role focused on strengthening organizational effectiveness through data-informed decision-ma ...
Boston $165,000 - $260,000 (USD) per year2 days ago
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Responsible for all facets of customer service program, · including training, metrics and reporting, quality assurance, · problem solving, budget management, scheduling/staffing/personnel actions · and customer relations. · ...
Boston $165,000 - $260,000 (USD) per year Full time3 days ago
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We are looking for a Director of Operations to join our elevated, high-volume, multi-outlet concept that will allow autonomy and building of teams. · This AMAZING opportunity is Monday through Friday with no late nights or weekends. TONS of continued growth opportunities and cult ...
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The Director of Operations is responsible for the day-to-day operational performance, consistency, and financial execution of Umami Riot's restaurant portfolio. · 8–10+ years of progressive restaurant leadership experience, · Proven experience in chef-driven, hospitality-focused ...
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+We are looking for a director of operations to join our elevated concept. The ideal candidate must have experience in multi-unit food and beverage operations with high revenue.++Be part of the processes, systems, and decisions. · + · ...
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Director of Operations · Position Summary: · The Multi-Unit Director of Operations is responsible for driving operational excellence, revenue growth, and profitability across a portfolio of service centers. This leader oversees multiple locations, ensuring consistent execution of ...
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We are looking for a Director of Operations to join our elevated concept that will allow autonomy and building of teams. · ...
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Join a dynamic leader in the Real Estate sector where commitment to operational excellence drives long-term success. · ...
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+We are looking for a Director of Operations to join our team at Museum of Ice Cream. You will be responsible for upholding best-in-class standards, processes, and systems while developing portfolio-level strategies. · ++• Portfolio leader who upholds best in class standards, · + ...
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The Director of Operations directs and oversees the operations and departmental objectives of all FQHC Departments and Programs. He or she establishes quality and productivity metrics using data reporting to assure that systems are performing optimally. · ...
Boston, MA1 month ago
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Job Summary: · Responsible for all facets of customer service program, including but not limited to: training, metrics and reporting, quality assurance, problem solving, budget management, scheduling/staffing/personnel actions and customer relations. · Essential Functions: Contin ...
Boston, MA $165,000 - $260,000 (USD) per year2 days ago
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The Museum of Ice Cream is seeking a Director of Operations to join their team. As a leader in hospitality and experience design, this role will oversee multiple locations and drive operational excellence. · ...
Boston $130,000 - $160,000 (USD)1 month ago
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The Director of Operations & Business Analysis is a senior role focused on strengthening organizational effectiveness through data-informed decision-making, process improvement, and strong people and operational systems. · ...
Boston, MA5 days ago
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The Director of Operations is responsible for the day-to-day operational performance, · consistency and financial execution of Umami Riot's restaurant portfolio. · ...
Boston, MA1 month ago
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We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives . · The Director of Operations will be responsible for the oversight and day-to-day management of the business unit's service delivery. ...
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+The Director of Operations will be responsible for the oversight and day-to-day management of the business unit's service delivery. · + ...
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Job summary · Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean and Latin America. With a 30-year track reco ...
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The Pioneers is looking for an experienced Director of Operations to organize and oversee the daily operations of the organization. · ...
Boston, Massachusetts, United States1 week ago
Director of Operations - Boston - Block by Block
Description
Job Summary:Responsible for all facets of customer service program, including but not limited to: training, metrics and reporting, quality assurance, problem solving, budget management, scheduling/staffing/personnel actions and customer relations.
Essential Functions: Continual Problem Solving and Program Evolution
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Director of Operations
Block by Block- Boston
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Director of Operations
Full time Only for registered members Boston
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Director of Operations
Only for registered members Boston
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Director of Operations
Full time Only for registered members Boston
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Director of Operations
Only for registered members Boston, MA
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Director of Operations
Only for registered members Boston
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Operations Director
Only for registered members Boston, MA
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Director of Operations
Only for registered members Boston
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Director of Operations
Only for registered members Boston
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Director of Operations
Only for registered members Boston
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Director of Operations
Only for registered members Boston
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Director of Operations
Only for registered members Boston, MA
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Director of Operations
Only for registered members Boston, MA
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Director of Operations
Only for registered members Boston
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Director of Operations
Only for registered members Boston, MA
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Director of Operations
Only for registered members Boston, MA
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Director of Operations
Only for registered members Boston
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Director of Operations
OTHER Only for registered members Boston
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Director of Operations
Only for registered members Boston
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Operation Director
Only for registered members Boston, Massachusetts, United States