Counter Staff - Spring - Tide Cleaners

    Tide Cleaners
    Tide Cleaners Spring

    3 days ago

    Full time
    Description
    Counter Staff - Plant/Dry Store
    Reports To: Counter Manager & General Manager
    Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.
    Key Responsibilities
    • Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
    • Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
    • Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
    • Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
    • Transaction Management: Accurately calculate prices and handle cash/credit transactions.
    • Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
    • Training & Development: Help train new employees in store procedures and processes.
    • Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
    • Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
    • Other Duties: Perform additional tasks as assigned.
    Qualifications
    • Basic math skills and ability to recognize numbers.
    • Self-motivated with a positive, energetic attitude.
    • Strong leadership and teamwork qualities.
    • Willingness to participate in ongoing training and development.
    • Ability to stand for long periods.
    • Previous experience in hospitality or customer service is preferred.
    Shift and Schedule
    Store Hours:
    • Monday-Friday: 6:30 AM - 7:00 PM
    • Saturday: 8:00 AM - 5:00 PM
    • Sunday: Closed
    Full-Time: 32-40 hours per week
    Part-Time: Up to 29 hours per week
    Overtime: As necessary
    Benefits
    • Health Insurance
    • Vision
    • Dental
    • 401 (k)
    • Yearly Paid Time Off
    • Paid Holidays

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