Business Operations Analyst - Hagerstown - Fiserv

Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Operations Analyst - Access Management

As a Business Operations Analyst - Access Management, you will support business operations at Fiserv by provisioning system access for company systems and services. The role partners with analysts, IT leaders, and business stakeholders to ensure access provisioning accuracy, access modifications, and surface issues that could affect operations or reputation. You help drive timely remediation and clear communication across cross-functional teams.

What you'll do:

• Track, analyze, and report operational and system performance metrics to support business decisions and SLAs.
• Gather and reconcile data from multiple sources, identify discrepancies, and coordinate corrections with internal teams and external providers.
• Manage access requests and user IDs across enterprise applications, monitor and escalate to meet deadlines.
• Validate system and data changes, maintain documentation, and update process and control records.
• Collaborate to build and maintain relationships with cross-functional teams to identify risks, develop mitigation strategies, and manage issue resolution.
• Support ad hoc analyses, process improvements, and automation efforts to increase reporting accuracy and efficiency.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 3+ years of experience in identity and access management (IAM) and enterprise user access provisioning across applications.
• Experience using ITSM and issue-tracking platforms for incident and issue management (e.g., ServiceNow, Jira Service Management).
• Advanced experience in Microsoft Excel (pivot tables, XLOOKUP, Macros), Access, and SharePoint for reporting and documentation.
• Strong time management and organizational skills, adept at multi-tasking, working under pressure, and meeting deadlines in fast-paced environments.
• High attention to detail and ability to adapt to change and ambiguity along with excellent written and verbal communication and presentation skills to convey complex information clearly to diverse audiences.
• High school diploma or equivalent education.
• Equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Bachelor's degree in Computer Science, Information Systems, Cyber Security, or related field (preferred).
• Experience with access control standards and compliance awareness (e.g., PCI DSS, role-based access control).
• Experience with dispute resolution, project management and process improvements.
• Familiarity with internal dispute systems (IDS), association portals, access control systems and user provisioning processes.
• Strong attention to detail, organization and prioritization skills to meet service levels and manage multiple tasks simultaneously.
• Experience in scripting or automation using SQL, Python or VBA to support data processing and reporting.
• 60+ WPM typing speed and proven capacity to handle high-volume request processing.

How you'll work:

• This role is on-site Monday through Friday at our Hagerstown, MD location. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• You will work an assigned schedule of 8:00am - 5:00pm EST or 9:00am - 6:00pm EST.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires flexibility to work overtime, including weekends and holidays.
• This role requires frequent moving and/or carrying of materials weighing up to 50 pounds.
• This role requires the ability to stand for a majority of the shift; safely lift and/or carry up to 50 pounds; lift above your shoulders; and climb, squat, kneel, twist, push, and bend frequently during each shift.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave.

Salary Range:

$44,000.00-$57,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.